Dell Inspiron 5593 keyboard keys intermittently working (SPACE, LEFT, RIGHT)

It could be that the keys are either broken or dirty.

If you want to do it yourself, you can try.

Or send it back to Dell since it is under warranty.

.

Thank you for your reply. I tried updating the drive, and had the latest, but have not tried the uninstall/re-install. Will give that a try.

Thank you for your reply. I tried cleaning it with one of those air cans, but problem persists. Will try a few other things and if not, will have to end for repair after the pandemic.

Uninstalling the keyboard driver seem to have fix the issue.

I uninstalled the keyboard driver it seemed to working for few mins then again same things started what should I do ?

I uninstalled 2-3 times but same thing happened again n again ..

@Anonymous 

Is it a software issue or hardware issue?

Jay1930,

You may want to get a can of Air and clean the keyboard to see if that will resolve the issue. You can also click here for troubleshooting your keyboard/

Have you recently installed any hardware or software into the system?  Click here and update the system bios. Also, start the computer and tap the F12 key. Choose to run the ePSA diags on the system.

Thanks for replying 

I did all the things mentioned below didn't found any issue in ePSA diags 

After doing all that keyboard started working perfectly for an hr 

But after that again space,n,b, space,2 not responding intermediately..

When I specifically checked in keyboard diags keys where working perfectly 

My support assistant was not loading so had installed it from dell website which failed 2 times nothing else was installed 

@DELL-Jesse L 

I faced the same issue. 'n', 'b', spacebar, '/' and down arrow key wasn't working. Just uninstall the HID Event Filter Driver. IT FIXES EVERYTHING. DO NOT DOWNLOAD IT. It worked like a charm. I don't know know why have they even given that driver. It's useless. Only causes problems. I had a torrid time these past few days. This driver is almost like a spyware/virus. My keyboard now functions as smooth as ever. 

I am having the exact same issue and I am a writer (so fast typer)! So frustrating on my 6 month old Dell. How do I uninstall that driver? MyDell Support tells me I have the most updated driver but I never know when the space bar, n, b, and arrow keys will stop working! Grrrrrr

@Johnnythegeek @DELL-Jesse L @dell     So many users facing same problem with same keys, this is definitely manufacturing defect in Dell Inspiron 5593. Dell should recalled all the products for replacement by themselves, not after we contact them. They themselves are ruining their goodwill. I am having the same issue with my keyboard on LETTER'S 'b','n','alt','space bar','/', numlock pad '2' and arrow (Right, Down & Left) keys!! so Total 9 Keys!!! this is very frustrating on a 6 months old laptop! I followed the solution to uninstall the keyboard driver but problem still persist!!!! It Automatically Installs HID Keyboard Device (4 times) & Standard PS/2 Keyboard. what a bad laptop i am having right now!!! Product purchased from USA, right now I'm in India. Even, i contacted customer service in India, not possible within India as they mentioned, Warranty in USA, so giving back to USA customer service, for free replacement, which is not possible right now as Covid 19 crisis. I expect a humble solution for my problem as i am working from home this is a big issue for me. Please look after my problem and solve it as soon as possible so next in future i won't switch my company when i think to buy a laptop.  ,

When I uninstall HID Event Filter Driver, my (N, B, space, left, right) keys start working which means that it is a software issue for sure. @DELL-Jesse L please let me know how to fix this software issue permanently?

I believe your right, this looks to be a defect of some kind, either a bad batch of keyboards or a lousy design. I have a 5593 and have not experienced any issues as yet but have only owned the notebook a few months. I have read a couple things from users that may indicate that the bottom of notebook may be flexing enough to cause a issue. One person indicated if the notebook was on a flat hard surface everything worked. I myself with my 5593 have noticed a ghost left click registering when I pick up the notebook from the bottom left corner. In any case, there is a pattern of similar issues with the keyboard on this model.