Dell Inspiron 5593 keyboard keys intermittently working (SPACE, LEFT, RIGHT)

I have the same issue and I tried virtually all software options I could found on the net. Drivers, registry buffer sizes, removing unnecessary windows part, upgrading/downgrading BIOS.

I thought initially that it is a software issue because keys are working well, but not all the time. I thought so until I got Ubuntu flash stick and saw n b space etc not working there. So now I think this is a hardware issue.

Maybe Dell should consider if not a recall company, but at least doing something, like accepting problem exists and issuing guidelines describing the situation and showing us the fastest way possible to fix the issue. Like saying that serial numbers from A to B had a hardware issue which causes keys not working etc and requires replacement action or smth.

Reading forums for solutions and try and fail approach is OK for no-name copycat products named DEELL. I hope we are not there yet with our brand new laptops.

It looks like this forum part is a great place for feedback from the manufacturer.

Update to my post above. I bought (for peanuts, fortunately) from China a replacement keyboard. Just to be sure that it is a hardware issue.

When you uncover your laptop, you see that keyboard inside a laptop is attached with molten plastic to the body. So you can't just unscrew and replace. You have to disassemble the whole thing, take your soldering iron, and probably your kid's toy as a source of plastic. Are screws so expensive that Dell decided to solder keyboards to the body? It's a replacement part for coffee maniacs like me.

The good news that clarifies the situation is that when I connect a new keyboard, my lovely n b space etc keys work! When I connect back they don't work again. Unfortunately, particularly this replacement keyboard had another set of keys broken. Can't blame Dell for this of course, but maybe it is because this keyboard is flexible as a sheet of paper? Cost-saving is something that must have a limit.

I'm completely disappointed with Dell quality and engineering approach for this product.

I had written before that it started working after a driver update but after a few days of that again the keyboard started giving problems on uneven surfaces 

I uninstalled drivers n all but still it doesn't work 

Plss dell fix it I'm a engineering student need my laptop every day and few keys not working is really frustrating

@Anonymous 

Hi All

I have recently purchased Dell Inspiron Laptop, Its been over 04 days i started facing the similar issue, "SPACE BAR, B, N, **bleep** ARROWS, NUMPAD-2 CTRL" It works intermittently, Has anyone any resolution  

Guri0106,

Have you watched the video sent to you by the previous technician?

Yes i did check that video, It is  related to KEYBOARD removal & i believe it not required Please note i have done everything possible which is my hand. 

Please understand my problem, in last 4 day, few of my account has been blocked i entered incorrect password, LOL- B, N & 2 are not  working

Guri0106,

Was there any liquid spilled on the keyboard? Do you have an external keyboard you can attach to the system? Run the ePSA diags on the keyboard

1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
   Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
   The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
   Note the error code and validation number and contact Dell.

https://www.youtube.com/watch?v=2E3whNYXrck&linkId=94607767 

This was the video & it is related to Desktop.

Thank You for the Steps & i take really good care of my belongings, Nothing has spilled  over  my laptop, Let me wait till tom evening, i am going to call DELL customer service, lets see what they have to offer, otherwise i use given diagnostic.

I have the same issue. I reinstalled factory default windows version and it worked at first but then the problem reappeared. I uninstall the event filter device driver every time I boot up the laptop. I think this is very frustrating and @Anonymous should provide a solution because it seems this is a manufacturing defect. A replacement or free in home repair service should be provided. I cannot afford to send my device for repair and wait for 2 weeks.

Hi,

How long have you been using the new keyboard? Because the issue might return if its a manufacturing defect no?

I have the same problem. the laptop is barely 6 months old and hardly had any keyboards use (i use mostly different one). dell technicians in my country do not accept the core of the problem and keep replacing keyboards. due to the covid-19 I can't fix the problem nor putting the laptop down at a lab for a month. but the warranty clocks ticking... I'm a student and I use it a lot. Dell please reach out to Us. look at how many people facing the same exact problem and acknowledge the bad batch or design. @Anonymous