I bought a Dell Inspiron 7472 four months ago. However, three months in, I noticed a problem. Whenever my computer goes to sleep after 10 minutes, I cannot wake it up. The screen goes black but the keyboard remains lit.
How do I fix this problem? I have tried everything from this link up to step 6:
My BIOS is updated to the latest version too.
Hello, I suggest you try to click the small power icon in the lower right corner of the desktop, right click - power option - select high performance, click to change the plan settings - turn off the monitor and use the computer to go to sleep state to change to never, save the changes , then choose to change more power settings, then click the power button and lid, expand the lid operation, use the battery and use the power supply, choose not to take any action, then confirm the computer and then restart the computer test to see if the problem is solved
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Wouldn't your solution just enable my computer to never go to sleep? I want my computer to go to sleep sometimes to save battery. I just don't want it to crash!