7 Posts
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8792
Dell Inspiron won't recognize external monitors.
I have 2 Acer Monitors I would like to use as external to a
Dell Inspiron 15 5558 laptop running Windows 10.
I The monitors are old (one has a VGA port, the other has a VGA and DVI port. All my ducks are in a row with regards to cable and port types. After everything is hooked up I turn on my Inspiron and it will not detect the monitors. I have an HP laptop running windows 10 and it recognizes the external monitors no problem. I have tried updating dell drivers,, i have tried deleting drivers, display adapters etc and rebooting, nothing works. Can you help me?
nyc10036
5.6K Posts
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January 9th, 2021 15:00
The driver for the adapter!
More than a few reviews mentioning this on Amazon. Did you not read the reviews????
nyc10036
5.6K Posts
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January 9th, 2021 10:00
Since the 5558 does not have VGA ports, how exactly are your "ducks in order" ?
Gene4
7 Posts
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January 9th, 2021 11:00
Thanks for asking.. I bought a VGA to USB adapter. It works fine on the hp laptops
nyc10036
5.6K Posts
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January 9th, 2021 11:00
Without knowing which one you have, we'd all be guessing.
nyc10036
5.6K Posts
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January 9th, 2021 12:00
No, I meant the adapters.
Gene4
7 Posts
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January 9th, 2021 12:00
I assume you mean the monitors. Below is monitor model information and more info from my Inspiron
MONITORS
ACER LCD
Model No: AL 1716B
Version: AL 1716Bs
ACER MONITOR
Acer
S201HL
S201 HL bd
this is the one I am trying to connect to.
System Model Inspiron
Dell Inc. Inspiron 5558 01
Display adapters listed in devices
• Intel(R) HD Graphics 5550
• NVIDA GeForce 920M
Monitors listed in devices
• Generic PnP Moniter
Thank you again for your help.
Gene4
7 Posts
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January 9th, 2021 13:00
nyc
Here is the info on the adapter
nyc10036
5.6K Posts
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January 9th, 2021 13:00
The 3.7 stars out of 5 would indicate this product can be problematic.
The reviews on Amazon indicate that a driver is needed.
.
Gene4
7 Posts
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January 9th, 2021 15:00
Nyc are you talking about the laptop the monitors or the adapter. The adapter works fine on the hp and it works like a charm adding the display so I know it is functional. I tried updating the driver for my dell. I even downloaded another legacy driver from Acer but it doesn't give instructions on how to install it. Any more suggestions? Again thanks.
Gene4
7 Posts
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January 9th, 2021 16:00
Nyc
Ok I guess tomorrow I will see if I can harass the company that makes the adapter and get a refund or at least make someone's life there miserable for a while.
Thanks again.
nyc10036
5.6K Posts
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January 9th, 2021 17:00
If you bought it from Amazon, can't you initiate a return?
You have a HDMI port on the 5558. Look for HDMI to DVI adapter for the monitor that has the DVI input.
Then try another USB to VGA adapter. Looks like it may be trial and error.
Gene4
7 Posts
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January 10th, 2021 09:00
Hay nyc.
I was able to go back to the adapter software and finally find and install the right driver to make it work.
I want to thank you cause up until the time I talked to you i never even suspected that the adapter might be the problem.
Molto grazi
nyc10036
5.6K Posts
0
January 10th, 2021 09:00
That is very good news that it is working for you.
.
Rock1975
1 Message
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June 1st, 2022 09:00
I cannot get my Dell to recognize an external monitor either. Funny how the older Dell does and not the one that is only 1 year old.