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565
Dell Laptop does not turn on after BSOD unless the power button is pressed several times
Inspiron 14 5410/5418
Hi. My Dell Inspiron 5410 seems to turn off after a short blue screen of death. I'm not sure what caused it. I couldn't see the error code before it went out. I was able to see there's an unexpected shutdown event in the event viewer. The log is posted below. The laptop would not turn on for a few minutes while I kept pressing the power button several times. After a while it turns back on and seems to be working fine.
Any advice is welcome. Thanks in advance.
- System
- Provider
[ Name] EventLog
- EventID 6008
[ Qualifiers] 32768
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2022-08-14T05:13:38.3129075Z
EventRecordID 92579
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer xxxxx
Security
- EventData
7:35:34 PM
8/11/2022
93008
E607080004000B001300230022003901E607080004000B001000230022003901DC0500003C00000001000000DC050000010000001E0000000100000000000000
________________________________________
Binary data:
In Words
0000: 000807E6 000B0004 00230013 01390022
0010: 000807E6 000B0004 00230010 01390022
0020: 000005DC 0000003C 00000001 000005DC
0030: 00000001 0000001E 00000001 00000000
In Bytes
0000: E6 07 08 00 04 00 0B 00 æ.......
0008: 13 00 23 00 22 00 39 01 ..#.".9.
0010: E6 07 08 00 04 00 0B 00 æ.......
0018: 10 00 23 00 22 00 39 01 ..#.".9.
0020: DC 05 00 00 3C 00 00 00 Ü...<...
0028: 01 00 00 00 DC 05 00 00 ....Ü...
0030: 01 00 00 00 1E 00 00 00 ........
0038: 01 00 00 00 00 00 00 00 ........
JOcean
7 Technologist
7 Technologist
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12K Posts
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August 17th, 2022 06:00
The event ID signifies an unexpected shutdown and more on that can be found here at Windows Report. As for keywords, additional information on causes can be found here at appuals. In both cases it could be corrupt Windows files, CPU overheating, or driver issues.
fullyard
115 Posts
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August 17th, 2022 07:00
Did you recently work inside of your notebook and maybe disassembled an assembled something?
Maybe something got "moved" into a not so good position or did you put something somewhere might cause some additional static electric charge happening which will have your system shut down and not start.
What you can always try is to do a manual reset, depending on your notebook type, this will be achieved with this procedure - might work wonders...
https://www.dell.com/support/kbdoc/de-at/000124389/how-to-troubleshoot-power-issues-on-a-dell-laptop?lang=en
Maybe that helps.
Cheers
Fullyard
PS. What came in my mind right now after the first reply : Did you try to run the HW Diagnostics in Bios and see if if detects anything there?
DELL-Cares
Moderator
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August 17th, 2022 22:00
This is a follow-up message. I am awaiting your response to help you better.
Tech.Imaginist
3 Posts
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August 17th, 2022 23:00
Thank you for following up. I will post the hardware test results soon.
Tech.Imaginist
3 Posts
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August 17th, 2022 23:00
Thanks Fullyard for your response. When I bought the laptop, I added an SSD but that was in Feb 2022. Did not have any issues until July and then again a few days ago. I ran the diagnostics in bios and did not find any issues. Also changed the performance to cool mode just to make sure everything stays cool. But the room is always airconditioned, so there's no chance it got that hot to begin with.
DELL-Cares
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August 18th, 2022 04:00
I really apologize for the delay in response. I request you to reply on the personal chat so that I can assist you in the best possible way.
DELL-Cares
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August 18th, 2022 21:00
This is a follow-up message. I am awaiting your response to help you better.
TechImaginist
2 Posts
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August 19th, 2022 01:00
Hi. I ran the diagnostics but all tests passed without incident.