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1 Copper

Dell audio missing and headset recognized as only headphones

I have a new headset and a relatively new inspiron 3583 with a headset combo jack, but it only recognizes it as headphones. I looked up many different solutions to this and all of them need dell audio manager, which I can find no where on my computer, not in the ^ in the taskbar, or control panel. I tried reinstalling Realtek audio driver multiple times and no change. what do I do???

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11 Replies
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8 Krypton

Re: Dell audio missing and headset recognized as only headphones

Along with the Dell supplied Realtek audio driver (only use Dell supplied driver) you also need Waves MaxxAudio app for proper jack detection.

Here is the link to the Dell downloads to download and install MaxxAudio (and if you don't have the Dell Realtek driver, download and install that first).

https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-3583-laptop/drivers



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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1 Copper

Re: Dell audio missing and headset recognized as only headphones

I have the waves installed, but there’s no pop up or notification that asks me whether I’m using a headset or headphones. 

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Community Manager
Community Manager

Re: Dell audio missing and headset recognized as only headphones

Cade Hymas,

 

Please follow the below steps and check if it helps.

  1. Press Windows + R, type control panel and then hit Enter, select Hardware and Sound.
  2. Scroll down and select Realtek HD Audio Manager.
  3. Click the folder icon just above and to the right of where it says analog back panel and just below Device Advanced settings.
  4. Uncheck/Check to Enable auto popup dialog when device has been plugged in.
  5. Click OK twice.
  6. Now, restart the computer and check the issue.

 


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1 Copper

Re: Dell audio missing and headset recognized as only headphones

There is no Realtek audio manager in hardware

 

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1 Copper

Re: Dell audio missing and headset recognized as only headphones

And it seems like it’s just not on the computer

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Community Manager
Community Manager

Re: Dell audio missing and headset recognized as only headphones

Cade Hymas,

 

Click on Waves on the program menu. Once opened click advanced. You should see a place to add a checkmark in the box to show popup when the device is connected.

 

 


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1 Copper

Re: Dell audio missing and headset recognized as only headphones

Ok I will try that when I can

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1 Copper

Re: Dell audio missing and headset recognized as only headphones

it was already turned on and I still got no notifications 

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Community Manager
Community Manager

Re: Dell audio missing and headset recognized as only headphones

Cade Hymas,

 

Uncheck and recheck the box and reboot the computer. If that does not work uninstall and reinstall the audio drivers.

 

 


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