Highlighted
joicewithani
1 Copper

Dell inspiron 14 5000 series unable to proceed

I tried recovery for my laptop. Then when i opened it, it wants to register location (whick I did), then press next button, after which message shows why did my pc restart, connected to wife and lan, but juat restarts after pressing next

0 Kudos
1 Reply
Moderator
Moderator

Re: Dell inspiron 14 5000 series unable to proceed

Thanks for reaching out to us.Please let us know if you choose the Windows recovery options like RESET to restore the operating system.

 

Also, let us know if you choose the Dell recovery image or Microsoft image to restore the operating system image?

 

It seems like the recovery image is corrupted. You may have to re-download the recovery image.

 

- Ravi

 

0 Kudos