Inspiron

Last reply by 07-29-2020 Unsolved
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1 Copper
1 Copper
2219

Dell inspiron 15 3521 won't start, battery light flashes on and off even on charger

I haven't used it in about 2 months (battery was in) I decided to turn it on and the boot screen came on for some seconds and then it went off. 

Even with the charger plugged in the battery lights just flash but it doesn't turn on.

Replies (3)
8 Krypton
2200

Unplug the system, remove or disconnect the battery and hold the power button for 30 sec.Then try powering up.

 

5 Rhenium
2198

I have few questions which would help us narrow down the issue to the faulty component.

When you press the power button, Do you get the Dell logo or nothing at all?

You may try entering the diagnostics mode to check if it lets us run the hardware diagnostics at least.

Remove the battery and charger. Hold down the power button, While you're holding the power button, Plug in the charger and let the button go. The battery is still out.

That should take you to the diagnostics screen. Let us know if you're able to get there.

Should the diagnostics fail, Please reply with the Error message and validation code, we shall take it further.

2 Bronze
2 Bronze
2179

Follow the below-mentioned steps to identify the problem:

  • Disconnect all peripherals, remove the battery from the system, and check if the system is working fine with AC adapter only.
  • Remove AC adapter, Battery, press and hold the power button for 30 seconds to drain flea power. Connect the Battery and AC adapter and check if it is charging. If no, follow the next step.
  • Check Battery Health Meter for error. Please follow the mentioned steps to navigate to Battery Health Meter: Click Start ->Control panel -> Power options -> Battery meter (on the left side of the pane).Check the battery health and reply.
  • Run PC Checkup on Battery.Click Start->All Programs->Dell Support Center. Click PC Checkup under the Dell Support Center.
    Select Custom Scan, and then run a custom scan on Battery, post the results.
  • Try charging the battery with the notebook turned off.
  • If the issue persists, run ePSA Diagnostics (Pre-boot system assessment) test,
  1. Switch on the computer, tap F12 at dell logo to enter the “One-time boot menu”.
  2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.
  3. Select the Custom Test and select Battery. If the test fails, please capture the error and include it in the reply.

Awaiting your response!

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