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Last reply by 06-01-2022 Solved
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2 Bronze
2 Bronze
4760

Dell support Assist will not update to the latest version

HI I went into my Dell SupportAssist yesterday as soon as support Assist started I got a message on the front of the startup screen saying that their was a new version of Dell support Assist.  So I pushed the yes button to update to the latest version then when a fast scan happened then the other message said that Dell support Assist new version was all ready installed.  So I pushed close.  

Then I went back into support assist and again I was presented with the same message as above.  So I went to the dell assist site and downloaded the installer and then I went to settings and clicked on apps and then on apps and features I typed in support assist and I uninstalled anything with support assist and then I restarted my laptop again and logged in once again.  Then I pushed the support assist installer and let it download the files and install dell support assist again.  

Then I reopened the dell support assist again and still I got the same message as above once again.  So I restarted my laptop and logged back in and I went to control panel and uninstalled dell support Assist again.  Then I double clicked on the dell support assist installer again and let it download the files and install dell support assist again.  Then I restarted my dell laptop again.  Then I started dell support assist again and still I got the same message as above.

 

What I would like to now is how can I correct this problem  Can you please give me solutions that do not involve using the command line in windows.  I am also not comfortable doing anything in the Bios of the laptop.

Thank you very much for your time and your help.

Some information that might be helpful

Windows  10 home

version is 21h1

64 Bit operating system

 

 

Solution (1)

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4629

HI thanks for the advice I appreciate it a lot.  I should mention that the support Assist application updated later on in the morning for me.  The files downloaded and the support Assist installed fully with no problems or issues.

 

Thanks for your time

 

you can close this thread

 

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Replies (3)
7 Thorium
4655

Uninstall old version.

Install new version.

4630

HI thanks for the advice I appreciate it a lot.  I should mention that the support Assist application updated later on in the morning for me.  The files downloaded and the support Assist installed fully with no problems or issues.

 

Thanks for your time

 

you can close this thread

 

2 Bronze
2 Bronze
1567

Hi,

Totally frustrated with the migration process , everything goes ok until it reaches the linked stage where it  keeps telling me that i need to update to the recent version by close and download, which i have done  numerous  times because the system just diverts me to the dell shop. I have gone through the process of deleting and reinstalling the data assistant numerous times also ..help.. 

 

 

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