9 Posts
0
50064
Dell supportassist keeps on loading.
HI, I AM OPERATING ON A DELL INSPIRON 5559 WITH i5 6th gen processor. When trying to launch supportassist
it keeps on loading. I later came and checked on my laptop in about an hour and it is still loading. Request the dell team to pls help me resolve this issue(note: I have tried everything like uninstalling, clearing memory, restarting pc etc.).
Regards
JOcean
7 Technologist
7 Technologist
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12K Posts
0
November 12th, 2018 03:00
Go to the following forum post for help. This is not a rare problem and many users have posted problems with SA.
https://www.dell.com/community/SupportAssist/Dell-SupportAssist-not-responding/m-p/6100384#M86065
BOYDN4TUX
9 Posts
0
November 17th, 2018 19:00
DELL FROM BESTBUY 2018
Inspiron 15 3565
Service Tag:
Express Service Code:
My Inspiron 15 3565 Hard drive died and put in a new hard drive but Dell SupportAssist is popping
Continuously when Boot up and can't get into F12 to boot Windows 10 DVD install disc.
Please help thank you?
Feel free to PM me too.
Boyd
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
0
November 19th, 2018 08:00
Thank you for your message. What is the error message you are getting on Dell Support Assist?
Is the hard drive detected in BIOS?
Try setting BIOS to defaults & then restart the computer.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Click here to find the service tag - https://dell.to/2xXUCUW
MikeGod
1 Message
0
May 29th, 2020 07:00
I am having this issue. I looked at the link and my system already has the properly named .png file. Please tell me how to fix this issue.
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
0
May 29th, 2020 11:00
Hi MikeGod
Please press the windows key and 'R' key at the same time.
In the Run screen, Type CMD onto the box, select Okay
Type each commands one at a time, and then press enter for each one of them
1) cd C:\Program Files\Dell\SupportAssistAgent\bin
2) SupportAssistUI.exe Launch
Hopefully Support Assist load up correctly.
If the above step doesn't fix load up problem, I suggest you do a clean uninstall of Support Assist by following steps in link below.
Support Assist for PCs and Tablets Clean Uninstall and Reinstall
https://www.dell.com/support/article/en-us/sln302741/supportassist-for-pcs-and-tablets-clean-uninsta..
By the way, Support Assist version 3.4.5 is updated to version 3.5.0
https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/softw...
UncleS
3 Posts
0
November 29th, 2020 07:00
Oh yes, one other thing, EVERY time I switch the boot mode, it seems to revert back on restart. AGAIN, new 3v tested CMOS battery. HP > Dell
UncleS
3 Posts
0
November 29th, 2020 07:00
Hello - Did you get this resolved? I am having the same issue. That SupportAssist is garbage and very annoying. I installed a SSD, replaced the CMOS battery and upgraded the memory to DELL SUPPORTED 8GB. Only ONE time was I able to boot a Windows 10 USB, then on the first restart, this SupportAssist starts back up and I can again not see any drives.