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Down arrow key pressing itself/woking by itself
Hi guys. I really need your help. Lately the down arrow key on my Dell Inspiron 15-3537’s started working/pressing by itself and it does this continuously; websites, games etc. scroll down or move down or whatever it is the down arrow key does on any program. I cant really view , play—use my laptop because a phantpm down arrow key keeps on functioning by itself.
This stops whenever i press a key however. Ive tried uninstalling/reainstalling mouse/keyboard drivers then rebooting but didnt work. EVen tried dloading the latest updated Dell TOuchpad DRiver but it didnt solve this prob. Havent tried the dloading the “synaptics” tho (which one, if ever id need to?)
P.S. When i “numlock”, instead of the down arrow key, it’s the “2” in the numpad that presses by itself.
***“Pressing/presses by itself”- as if it was held down.
any help would be apprecieated 🙂
robert p
9.4K Posts
0
August 10th, 2018 04:00
Hi Raf09,
Thanks for posting. Apologies that your system is not performing as expected.
Have you tried an external keyboard? Does the same thing happen when connected to that?
It sounds like you've done some troubleshooting. Here is additional information you may find helpful:
Keyboard Usage and Troubleshooting Guide
<ADMIN NOTE: Broken link has been removed from this post by Dell>
If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.
murali.jnm
1 Message
0
October 2nd, 2019 05:00
Hi,
Even I am facing same issue on my Dell laptop.Kindly let me know the working solution.
Thanks,
Murali
Mrityunjoy Nath
5 Posts
0
July 17th, 2020 01:00
The "2" key on numpad works fine in an external keyboard. But on the built-in keyboard pressing "2" doesn't give any response and after 2-3 seconds, if numlock is on: "2" gets printed continuously, if numlock is off: down arrow action gets emmited continuously.
I thought it was a hardware issue as I recently my battery backup got reduced to 1/6th of original, but I am working with it as power is much stable here at this time of the year.
But can the same key "2" be defective for multiple systems?
@robert p looking for a solution.
Mrityunjoy Nath
5 Posts
0
July 17th, 2020 06:00
Hi @robert p,
I wanted to say that the problem was resolved.
Hello, @murali.jnm , for your question I got a working solution. It is as follows:
The problem occurs due to mismatch between Dell drivers and OS drivers.
It happens because Dell and OS vendors are different entities, makes them talk not so much and not at all I guess in most cases, So Dell assumes we have installed latest OS version, which in turn sends latest drivers compatible with the latest OS.
Upon updating my OS (Windows) the problem got solved. I knew it was a software issue and not a hardware one the moment I saw others were having the same key issue, i.e. "2" (believe me I am typing this "2" with my numpad key , feels great to get it back). Give it a try.
DoaR
1 Message
1
September 22nd, 2020 04:00
I recently moved to windows 10 and my laptop started giving trouble. I tried other options and in the frustration I installed ubuntu 20.04 but problem is still not resolved. I came to know about this thread just now, not sure what I am supposed to do not because this down key is not allowing me to do any work.
Thanks in advance.
Mrityunjoy Nath
5 Posts
0
September 22nd, 2020 06:00
Hi @DoaR ,
It seems to be a Dell driver issue though. I update the drivers and the down arrow starts behaving normally, then after some weeks again the same problem, then again after one or two updates the issue get's resolved.
FYI Now it's broken.
Thanks,
Mrityunjoy Nath
Sukesh_rk
2 Posts
0
February 10th, 2021 21:00
There might be several reasons for this issue like dirt, software issues, hardware issues, technical glitches, os-driver mismatch and etc....
Try the solution one by one...
Solution 1 : Do a troubleshoot
Solution 2 : Uninstall / update (if it's available) keyboard driver. It will automatically reinstall the driver during reboot.
Solution 3 : Try external keyboard
Solution 4 : Update your OS
Solution 5 : Do a factory reset
If you still have the problem
Solution 6 : Take your laptop to nearest showroom/ service center and get paid professional support.
DELL-Cares
Moderator
Moderator
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25K Posts
0
February 11th, 2021 23:00
Hi, I see you’re looking for technical assistance. If you require our help, you could initiate a private/direct message with us, and we’d be glad to assist you.
sudhadotsudha
1 Message
0
May 21st, 2021 08:00
dear
I did all possible ways
reinstalled windows, updated driver and all .. but no change
Akankshax3
1 Message
0
August 15th, 2021 06:00
I'm also dealing with this problem. Please tell me how you resolved it.
thamesDELL
1 Message
0
July 1st, 2022 02:00
So glad I'm not the only one whose dell pc experiences this problem. Not just one key, but a handful of them! One was solved mechanically, another by resetting the OS. But the rest weren't. It really depressed me whenever I just wanted to work peacefully on my pc. Today, I tried installing some third-party apps (there are many, but I'm currently using KeyTweak and AutoHotKey) that allowed disabling keys and reassigning them to locations you don't use. The new layout was inconvenient, but it worked!