Felaron
2 Bronze

E7440 can't update BIOS

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Hello forum users, my friend recently bought a refurbished Latitude 7440 and i'm trying to update the BIOS on this computer.

pc spec:

  • I7-4600U
  • 16gb ram
  • 250SSD

Other:

  • Battery health = Excellent
  • Ac adapter = 90W

i currently have A12 and im trying up upgrade to A28.

when i run the E7440A28.exe everything is normal, program loads up and the computer restarts.

My problem is that after the restart when the flash is supposed to start, it just loads for ~20sec on black screen, then a few sec on Dell splash and boots to windows.

what i tried so faar:

Iv tried the A13, A25 and A28 update with the same results. whatever method i use loads up the update and restarts the computer.

the only error message i can give you are from BIOS->system logs->Power events->"Power on - not applicable".

iv done everything i can think of.

What is my next step?

thanks

-Felaron

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Mary G
7 Thorium

Re: E7440 can't update BIOS

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Refurbished laptops could have a mish-mash of hardware. That error can mean the update is not applicable. If the computer is working fine I wouldn't try updating the bios. 

Dell support agreed in this old thread-- BIOS log Power ON - Not Applicable - Dell Community

 

 

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4 Replies
Mary G
7 Thorium

Re: E7440 can't update BIOS

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Refurbished laptops could have a mish-mash of hardware. That error can mean the update is not applicable. If the computer is working fine I wouldn't try updating the bios. 

Dell support agreed in this old thread-- BIOS log Power ON - Not Applicable - Dell Community

 

 

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Felaron
2 Bronze

Re: E7440 can't update BIOS

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Thank you for the reply
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JOcean
6 Gallium

Re: E7440 can't update BIOS

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You did not mention it but do you have Bitlocker running?




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
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Gaming on a home built with MSI B-460 Torpedo MB with an Intel i5 10400
Real work on an Inspiron 15 5575 and Latitude E5430
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Felaron
2 Bronze

Re: E7440 can't update BIOS

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sorry forgot to mention that, but i do not have bitlocker running.
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