woltman87
1 Copper

Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Inspiron 5570 after Win10 update KB4511552

After updating to the 2019-08 Cumulative Update for Windows 10 for my Inspiron 5570, the CPU usage has been excessive. The primary culprits are the Intel PROset/Wireless Event Log Service and Zero Configure Service. The CPU usage jumps to 25% (+/- 5%), and remains at those levels. While the AC adapter is plugged in the cooling fan is constantly at full speed. After uninstalling the update I haven't been able to replicate the issue. Has this occurred for anyone else?

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7 Replies
U2CAMEB4ME
4 Germanium

Re: Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Inspiron 5570 after Win10 update KB4511552

Welcome to the Dell Community  

Try installing these Driver Updates then try to update W10 again.

Intel 3160/3165/7260/7265 WiFi Driver:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=400FF&oscode=WT64A&produc...

Intel Chipset Device Software Driver:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=691VF&oscode=WT64A&produc...

Intel Dynamic Platform and Thermal Framework:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=KPPRD&oscode=WT64A&produc...

Intel Management Engine Interface Driver:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=JR36F&oscode=WT64A&produc...

Best regards,

U2


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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other guy
1 Copper

Re: Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Inspi

im having the same problem but with the inspiron 15 7000

the Intel(R) PROSet/Wireless Event Log Service

                                            &

the Intel(R) PROSet/Wireless Zero Configure Service

these two are causing a high power usage

does the solution below work for this?

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U2CAMEB4ME
4 Germanium

Re: Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Inspi

Welcome to the Dell Community  @other guy 

Since your model is different please start a new "Discussion"

To better assist you, the members would need the exact model number of your laptop/desktop???

Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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Highlighted
DTS-KCCO
1 Copper

Re: Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Inspi

Have an Inspiron 17-7779. worked just fine on that one!

Thx!

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Clintlgm
3 Zinc

Re: Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Inspi

No issues with 13 7386

Inspiron 13 7000 Series 2-in-1 -7386
16GB RAM
Samxung 970 Evo 1TB SSD 2nd SSD 512 GB Hynix

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PipiBembem
1 Copper

Re: Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Inspi

I have the same problem, my notebook is 5570, and resolve by installing Intel 3160/3165/7260/7265 WiFi Driver then use the repair option. but don't update the windows 10 again. still wait for 1909 update, i hope it will solve this cpu usage issue

 

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