Highlighted

Factory Installed OS

I am getting BSOD Error (APC_INDEX_MISMATCH) from past 2-3 days. So, i want to reset my computer to factory installed DELL OS. I am not able to do with DELL OS RECOVERY TOOL. Tool gives only two options i.e INSTALL & EXTRACT. I am not able to reset my windows with "REFRESHING YOUR PC" option also.

How to download Factory Installed DELL Windows 8.1 ISO?

0 Kudos
2 Replies
ejn63
4 Ruthenium

Re: Factory Installed OS

Before doing anything, run an extended diagnostic on your hard drive.   F12 at powerup.

If the drive passes, you can get the Windows 8 image 

https://www.dell.com/support/article/us/en/04/sln299044/how-to-download-and-use-the-dell-os-recovery...

(you'll need a 16 or 32 G or larger flash drive).

 

0 Kudos