Khant Get
1 Copper

Frozen laptop

hi. i seem to have a problem with my Dell laptop. when i turn it on it takes time to do so, and once it's on it doesn't want to work. it just stays frozen. the caps lock turns on, but the computer itself won't work. i pressed ctr+alt+del - it didn't work - I rebooted it - it didn't work - i took out the battery and restarted it it - it still didn't work -

could anybody kindly assist me with this issue?

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2 Replies
4 Ruthenium

Re: Frozen laptop

Could you please post the exact model of your computer?

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Community Manager
Community Manager

Re: Frozen laptop

Hi Khant Get,


Thanks for posting.  Apologies that your system is not performing as expected.  


As @JOcean asked, please post the model number of your computer so that we can give a more informed response.


In the meantime, here is information from the Dell Knowledge Base you may find helpful:  

Computer will not boot to Windows 10

How to Fix a Computer that Won't Boot Up


If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.


If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 

Dell-Robert P
Social Media Support
To help us troubleshoot, please send us the Dell service tag number via a private message
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