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February 18th, 2020 14:00

G3 3590 screen damaged by keyboard

I couldn't work out why I have a line of horizontal scratches on my screen, and the odd blotch and cluster of dead pixels. But a quick google search threw up a few posts from here with people with the exact same issue!

https://www.dell.com/community/Inspiron/Damaged-screen-on-Dell-G3/m-p/7299133

https://www.dell.com/community/Inspiron/Damaged-screen-on-Dell-G3-2/td-p/7319106

This is now my second screen as I was convinced that I had damaged the first so replaced at my own expense. Turns out it was the keyboard!

Unreal that the keyboard appears to be damaging the screen! And it is getting worse the more I use it. I have only had this laptop a few months and it was purchased direct from Dell.

Does anyone know what Dell are likely to do about this?

 

Thanks

 

 

31 Posts

May 11th, 2021 13:00

If its anything like my G5 15 SE 5505, it would have arrived new with a thin foam sheet between the keyboard and screen. What's wrong with using this to stop the keys from contacting the screen surface?

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