Buzz635
3 Silver

G5 5587 Keyboard Problems

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I have been having some problems with my keyboard on my Dell G5 5587 laptop. A column of keys have stopped working: 2,w,s,x. Recently I replaced the thermal paste on the CPU and GPU (nightmare). In the process I had to unplug all the ribbon cables and then plug them back in later. I have since used canned air to clean the ribbon cable and the connector and I have re-seated the cable at least three times to to no avail. However the keys aren't completely dead. I have noticed that sometimes If I hold down one of the non-functional keys and press the key to the right of it (for example hold down s and press d) it will work. Also if I do this enough and tap the non-functional keys enough they can temporarily start working again, however they sometimes stop working again and they always seem to stop working after I restart or go into and back out of sleep mode. I have also tried reinstalling drivers twice and it doesn't do anything. A new keyboard isn't that much but replacing it is a huge pain in the *** for this laptop. Because of me working on the laptop recently and since it is a whole column, part of me thinks it is a hardware problem, but since it didn't happen for a few weeks afterwards and came on slowly and because of them working sometimes part of me thinks it is a software problem. Anyone else had this problem before? Any advise? Also how much would it cost to send it to dell to be fixed of of warranty?

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Amloth
2 Bronze

Re: Dell G5 5587 Keyboard Problems

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Update: I've noticed the warranty on my PC was still valid so I contacted Dell support (Italy) and in less than a week my PC has been fixed. They didn't give me the specifics, but I think the problem was definitely hardware.

Hope you all will find a solution, too! 

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49 Replies
JOcean
6 Gallium

Re: Dell G5 5587 Keyboard Problems

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Probably coincidence since it happened some weeks after you applied thermal paste. Plug in a USB external keyboard and see if the problem disappears. If so then the keyboard on the laptop needs replacing.




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Not applicable

Re: Dell G5 5587 Keyboard Problems

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Is there any troubleshooting that can be done before going with a keyboard replacement?  I am experiencing the same issues and have to use the on-screen keyboard because the 2wsx and -p;/ keys are intermittent on my keyboard.  Sometimes they dont work, but then will randomly start working again with no change to the computer.  For instance, while typing this, the p key did not work at the beginning, started working while typing the second sentence, and then quit working again.  Very frustrating.

Kevinoid
2 Bronze

Re: Dell G5 5587 Keyboard Problems

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Same thing happens with my laptop (dell G5 15 5587). The w, s, x, 2 & Caps Lock works intermittently. It is incredibly frustrating. Please, any fix for this?

awwalsulayman
2 Bronze

Re: Dell G5 5587 Keyboard Problems

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please I am having the same problem here, my letters 0,-,p,',;,/, (one straight column) and also letters 2,w,s,x f1 and caps button (one straight  column) please i really need help and beside I am from Nigeria, i really dont kno a trusted repair shop to give

darshan_10
2 Bronze

Re: Dell G5 5587 Keyboard Problems

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I am also having similar problem.whole column of 2,w,s,x& caps stops working sometimes and if i hard press it ,starts working again. Please do let me know if u did anything regarding this problem.

@Buzz635 

@awwalsulayman 

@JOcean 

@ 

harishsubur
2 Bronze

Re: Dell G5 5587 Keyboard Problems

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i have same problem with you 2wsx doesn't work, sometimes it works when i type it fast with another key, if you find any solution please tell me

arun516
2 Bronze

Re: Dell G5 5587 Keyboard Problems

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I'm facing the same problem from 13 January 2020.Some keys like f1,2,w,s,x,capslock,0,[,p,;,',/ and left shift are not working from time to time but works pressed for 5 to 8 seconds.Please let me know if this is a hardware issue or some software bug.

Thank you.

FalmbeLemming
2 Bronze

Re: Dell G5 5587 Keyboard Problems

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I have the same problem with my G5 5587. The problem started this Jan 2020. Randomly 2wsx keys will stop working. I did not open or do anything  with it. The keys that I noticed first were the w and s. First, I blamed my gaming habit and may be dust, but then I realize that the 2 and x also not working with the w and s.

I can not replicate the problem consistently, but I found that the keys will stop working in the beginning when I open a web browser (Firefox, Chrome, or Edge). If I kept pressing the key (2,w,s,x) eventually they will work again.

Something must have happened in January 2020, an update from Dell or Windows 10 that caused this.

Aakash Gupta
2 Bronze

Re: Dell G5 5587 Keyboard Problems

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I have the exact same problem. Any solutions?

I see that others also have the problems with 2,w,s,x keys.

Mine also started around starting of JAN 2020. Maybe its software based.

@Buzz635 

@darshan_10