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Games crashing on Dell 5770 since bios and windows update

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I have a dell 5770 with AMD530. After the latest bios update my games are crashing

I have attached screenshots of the system. Can this be a hardware issue or a driver issue?

Or I have to re-install windows?

I have reinstalled AMD software

I had issues with my MS Office as well, which was fixed after repairing it

 

Any help will be appreciated.

 

AMD system  monitorAMD system monitorAMDAMDSystemSystemServicesServicesBIOSBIOS

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Re: Games crashing on Dell 5770 since bios and windows update

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finally i found the way to downgrad 

1- download the bios update file 

2- rename is to BIOS_IMG.rcv

3- copy it to usb with FAT32 format

4- shutdown your laptop and unplug the AC

5- press Ctrl+Esc (hold) and plug the AC but keep pressing until see bios recovery window 

6 -bios recovery

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Re: Games crashing on Dell 5770 since bios and windows update

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I have the same problem with my 5570, all games are crashing to desktop, did you contact dell? When will they issue next bios update? Hope it will fix the issue

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Re: Games crashing on Dell 5770 since bios and windows update

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Revert back to previous BIOS that was working with your games. 

Just some info for you to read:  https://www.online-tech-tips.com/cool-websites/determine-if-bios-update-is-needed/

https://www.howtogeek.com/136881/htg-explains-do-you-need-to-update-your-computers-bios/

 

 

Inspiron 7572 i5[2018], Asus i5[2016], Acer Spin 1 11"[2016], Acer Spin 1 11"[2017], Toshiba Satellite 11" [2015], [All w Win 10 ver. 20H2/OS 19042.630]
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Re: Games crashing on Dell 5770 since bios and windows update

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Tried downgrading the bios but it is blocked
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Re: Games crashing on Dell 5770 since bios and windows update

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According to Dell official support , there is NO POSSIBLITY to downgrade 1.2.3 BIOS. Are they noobs or so ?

 

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Re: Games crashing on Dell 5770 since bios and windows update

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I contacted Dell. Dell has the worst support. The so-called Tech support guys don't understand the issue and keep troubleshooting something else. I literally wasted 4-5 hours with Dell support.

Hopefully the fix comes out soon

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Re: Games crashing on Dell 5770 since bios and windows update

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Did u get a Solution to this problem ?
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Re: Games crashing on Dell 5770 since bios and windows update

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No, I tried resetting windows but still no luck

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Re: Games crashing on Dell 5770 since bios and windows update

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Do you know when the new BIOS update is coming?

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Re: Games crashing on Dell 5770 since bios and windows update

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No. I hope it comes out pretty soon
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Re: Games crashing on Dell 5770 since bios and windows update

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i have the same problem
does anyone found a fix yet ?

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Re: Games crashing on Dell 5770 since bios and windows update

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Following this post.

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Re: Games crashing on Dell 5770 since bios and windows update

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According to presented procedure , Inspiron 5570 with bios 1.2.3 is not reacting on CTRL+ESC when plugging in and powering. Its just normally starting operating system.

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Re: Games crashing on Dell 5770 since bios and windows update

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don't press on power bottom 

just ctrl+esc keep hold then

just plug the power cable

it will start directly

keep holding until bios recovery window approach

 

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Re: Games crashing on Dell 5770 since bios and windows update

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Thanks a lot, it did worked for me too. My problem on that solution was that i did the renaming of the file wrong, i just copy pasted it. A helpfull video for people like me who don't know how to rename the file correctly.https://www.dell.com/support/article/de/de/debsdt1/sln300716/bios-recovery-options-on-a-dell-pc-or-t...

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Re: Games crashing on Dell 5770 since bios and windows update

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finally i found the way to downgrad 

1- download the bios update file 

2- rename is to BIOS_IMG.rcv

3- copy it to usb with FAT32 format

4- shutdown your laptop and unplug the AC

5- press Ctrl+Esc (hold) and plug the AC but keep pressing until see bios recovery window 

6 -bios recovery

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Re: Games crashing on Dell 5770 since bios and windows update

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Does it really work?

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Re: Games crashing on Dell 5770 since bios and windows update

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Thanks a lot man, the downgrade was successful and all my games are working now!

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Re: Games crashing on Dell 5770 since bios and windows update

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Could you post anywhere *.rcv working file ?

 

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Re: Games crashing on Dell 5770 since bios and windows update

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Re: Games crashing on Dell 5770 since bios and windows update

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Here's the link:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=ykx87

Just rename it to 'BIOS_IMG' and change the '.exe' extention to '.rcv'

If you're lazy, just put this in a pendrive: https://mega.nz/#!7kwRlKpZ!HAPOXlH6j0y22n8n4WboyPpP0eyetqnZDa77jpKUWsk

then follow tomcat00's instructions, downgrade won't be blocked but some intel me endupdate firmware will not go back to old version. I think it's the update for the zombieload vurnerability...

3- copy it to usb with FAT32 format

4- shutdown your laptop and unplug the AC

5- press Ctrl+Esc (hold) and plug the AC but keep pressing until see bios recovery window 

6 -bios recovery

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Re: Games crashing on Dell 5770 since bios and windows update

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hi
which bios version is good for fix game crashes  

Version 1.2.2, 1.2.2

or 

Version 1.1.8, 1.1.8

 

....thanks 

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Re: Games crashing on Dell 5770 since bios and windows update

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Can you tell me please how?

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Re: Games crashing on Dell 5770 since bios and windows update

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It says Bios already up to date.

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Re: Games crashing on Dell 5770 since bios and windows update

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from where did you download it? only the latest 1.2.3 bios is available to download in .exe format, where did you get the bios image?

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Re: Games crashing on Dell 5770 since bios and windows update

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I am not getting the bios recovery option. Held crtl ESC for more than a minute and also plugged the AC adapter.

Also, I tried flash update but it is blocked.

Any help will be appreciated

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Re: Games crashing on Dell 5770 since bios and windows update

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Does it work on Inspiron 5770? I am not getting the recovery option when holding CRTL ESC and plugging in the AC

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Re: Games crashing on Dell 5770 since bios and windows update

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Thanks guys it worked. 

Dell's support is the worst. They told me that bios recovery is not possible on Inspiron 5770 the so called support person and his supervisor have no intention of helping or they have no knowledge of troubleshooting.

 

Thanks to the Dell Community

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Re: Games crashing on Dell 5770 since bios and windows update

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When i use this i see the message "It's already up to date" and my bios version keeps at 1.2.3

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Re: Games crashing on Dell 5770 since bios and windows update

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Please, i really need some help!!!

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Re: Games crashing on Dell 5770 since bios and windows update

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I guess you do the same mistake i did. Make sure you rename the file name correctly, especialy the file extension from .exe to .rcv. Open this link https://www.dell.com/support/article/de/de/debsdt1/sln300716/bios-recovery-options-on-a-dell-pc-or-t... and watch the short video after min 02:25, it shows how to change the file extension correctly.

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Re: Games crashing on Dell 5770 since bios and windows update

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I didn't know this was a BIOS issue, thank you for that, not only is the 5570 trash, but now the BIOS is wrong. hopefully this will fix it.

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Re: Games crashing on Dell 5770 since bios and windows update

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Glad to report the solution worked on Inspiron 5570.

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Re: Games crashing on Dell 5770 since bios and windows update

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can you be more specific? The bios update file is an exe file, not an image

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Re: Games crashing on Dell 5770 since bios and windows update

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where did you download the downgraded version of the bios? give the official link please?

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Re: Games crashing on Dell 5770 since bios and windows update

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Solution does not work under bios 1.2.3. This version is not downgradable.

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Re: Games crashing on Dell 5770 since bios and windows update

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How do we as a community can request a fix for this dell software problem? At least a downgradable next version of bios will be great.

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Re: Games crashing on Dell 5770 since bios and windows update

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Thank you, tomcat! The solution provided worked well and gaming ability is restored!

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Re: Games crashing on Dell 5770 since bios and windows update

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Please note that downgarding to the 1.2.2 version will not solve the issue. Only the 1.1.8 version is the solution:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=ykx87

1. After download you will have the "Inspiron5570_5770_118.exe" file

2. rename it to BIOS_IMG.rcv

3. copy it to usb stick with FAT32 format

4. shutdown your laptop and unplug the AC

5. press Ctrl+Esc (hold) and plug the AC but keep pressing until see bios recovery window

6. choose bios recovery

7. enjoy 🙂

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Re: Games crashing on Dell 5770 since bios and windows update

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Thanks a million to everyone contributing to this solution! It worked perfect for me as well.