Grey screen on brand new laptop

[Icry]

Just bought my mother a brand new laptop for Christmas from you guys and it had Grey screen of death already.... Inspiron 15 5000 Series.. Can someone fix this easy or link me to where I can return this.. Thanks

[Dell-SreejithR]

Thank you for your message. I sincerely apologize for the inconvenience caused.

Did you have a grey screen out of the box or did it happen after an update?

Please turn off the computer using the power button. Start the computer by tapping F12 & select diagnostics & check if there is an error message.

Please click on my Dell username & send a private message with the Service tag, registered name & email address.