Mirangel14
1 Copper

Grey screen

Screen went grey while I was watching netflix. After it went grey I could hear the movie, but I couldn't see nothing. How can I fix it?
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3 Replies
ieee488
7 Gold

Re: Grey screen

You could try seeing if there is a new video driver.

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LSUFAN51
5 Iridium

Re: Grey screen

emoticon.BigSmile.title

Please list Dell model number and version of windows. Example: Dell Inspiron 3543, windows 10

In the meantime, I would suggest entering the service tag number (or use Detect Product) onto link below. 

Drivers & Downloads

After, download / install the lastest Video driver from your Dell Product Support page. 

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Dell-SreejithR
Moderator
Moderator

Re: Grey screen

Thank you for your message.

 

Do you see any video when you move the LCD back & forth? 

 

Power off the computer using the power button start the computer by tapping F2 to get into BIOS & check if the issue persists.

 

Please click on my Dell username & send a private message with the service tag, registered name


Dell-SreejithR
Social Media Support
#IWork4Dell

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