Grey screen

[Mirangel14]

Screen went grey while I was watching netflix. After it went grey I could hear the movie, but I couldn't see nothing. How can I fix it?

[ieee488]

You could try seeing if there is a new video driver.

[LSUFAN51]

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Please list Dell model number and version of windows. Example: Dell Inspiron 3543, windows 10

In the meantime, I would suggest entering the service tag number (or use Detect Product) onto link below. 

Drivers & Downloads

After, download / install the lastest Video driver from your Dell Product Support page. 

[Dell-SreejithR]

Thank you for your message.

Do you see any video when you move the LCD back & forth? 

Power off the computer using the power button start the computer by tapping F2 to get into BIOS & check if the issue persists.

Please click on my Dell username & send a private message with the service tag, registered name