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2 Bronze

Headphones jack not working

Hi there!

I keep having the same issue with my headphone jack. Whenever I plug headphones into the jack, they are not recognised and sound continues coming through the speakers. I've tried several different pairs of headphones, so this is definitely an issue with the laptop.

I uninstalled the audio drivers and reinstalled them. This seems to work sometimes, but the problem reoccurs every time I restart my laptop.

Please help!

Dell Inspiron 15 5000 Series User.

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8 Replies
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8 Krypton

Re: Headphones jack not working

There are many different 5000 series models.  What is the exact model?  Also what OS?

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i7 8700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.

Dell S2719DGF Monitor

Member of Nashville based R.O.P.E.

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2 Bronze

Re: Headphones jack not working

I think it's P75F? 

OS Windows 10

😀

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8 Krypton

Re: Headphones jack not working

P75F is not the model number.  It would be a 4 digit number such as I have a 5577 model.

 

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i7 8700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.

Dell S2719DGF Monitor

Member of Nashville based R.O.P.E.

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2 Bronze

Re: Headphones jack not working

Oh, sorry! It's a 5570.

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5 Rhenium

Re: Headphones jack not working

Are you getting a popup when you plug in the headset?

If not, check the Task Manager and see if any Startup items related to audio are disabled.

Then see if you can open the Waves User interface, either from the hidden icons on the Taskbar or the apps listing and MaxxAudioPro and look at the Advanced menu to see if the popup is enabled or use the interface to select the headset, if it shows available.

When I uninstall and reinstall drivers, I download the preferred driver and then go offline until the new driver is in place.

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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2 Bronze

Re: Headphones jack not working

I have almost the same issue. I get little bit sound not much as it should have. What can I do in order to get the sound louder?

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1 Copper

Re: Headphones jack not working

I had similar issue in my precision 7540 with Windows 10 (installed from the scratch, driver package from dell appilied). 

In my case, i installed "Waves MaxAudio Pro for Dell 2019" from Microsoft Store:

https://www.microsoft.com/pl-pl/p/waves-maxxaudio-pro-for-dell-2019/9pjppgg8tgvg

Now, when i plug my headphones, i see MaxxAudioPro window, where i can select plugged device.

Best regards,
Maciek

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2 Bronze

Re: Headphones jack not working

You can solve the problem without restarting the computer.

1. Go to Device Manager. Under sound, video and game controller, find the sound card. Right click on it and disable. The sound card become disabled. 

2. Enable sound again by right clicking in the sound device and selecting enable

 

Enable SoundEnable Sound

Enable Sound

The sound should be in headphone (if plugged in) or to the speaker (if headphone is not plugged in).

Sound disabledSound disabled

Enable SoundEnable SoundSound enabledSound enabled

Sound enabled

This is a quick temporary solution. Probably there is no permanent solution.