Your system has a combo jack,
which uses same pin for speakers and mic, so it's necessary that you connect the right headset to make it work. Which headphones 🎧 are you using?
Is it the mobile headphones 🎧 with mic or just headsets.
How many rings do you see on the connector?
Go to support site, download and install Realtek drivers .
Open Realtek from control panel and test the headphones 🎧 from there.
Hello. With the current crop of Dell laptops with Realtek audio, you have to select the device that want to use. There is supposed to be a dialog that pops up when you plug in the headphones. If the popup is not being displayed, go to the WavesMaxx control and click on "Advanced" to find where to enable it.
The exact path to get to the popup options varies by model. On some models it was under Dell Audio.
When using "headphones" it doesn't matter about the number of contacts on the plug. The combo jack will work with normal stereo headphones, all of which have a 3 segmented plug (TRS -- tip/ring/sleeve).
However when using a "headset" (a headset is headphones that have a mic built into it), the mic part of the headset will work only if the plug has 4 segments (TRRS -- tip/ring/ring.sleeve).
So folks who are just trying to hear audio through headphones don't have to worry about the type of plug, TRS vs TRRS.
Humble Opinion
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February 18th, 2018 02:00
I-Teach-Tech-Talks
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February 18th, 2018 03:00
which uses same pin for speakers and mic, so it's necessary that you connect the right headset to make it work. Which headphones 🎧 are you using?
Is it the mobile headphones 🎧 with mic or just headsets.
How many rings do you see on the connector?
Go to support site, download and install Realtek drivers .
Open Realtek from control panel and test the headphones 🎧 from there.
Jim Coates
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13.6K Posts
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February 18th, 2018 04:00
@Bhargavi_Dudharejiya @Humble Opinion
Hello. With the current crop of Dell laptops with Realtek audio, you have to select the device that want to use. There is supposed to be a dialog that pops up when you plug in the headphones. If the popup is not being displayed, go to the WavesMaxx control and click on "Advanced" to find where to enable it.
The exact path to get to the popup options varies by model. On some models it was under Dell Audio.
@I-Teach-Tech-Talks"How many rings do you see on the connector?"
When using "headphones" it doesn't matter about the number of contacts on the plug. The combo jack will work with normal stereo headphones, all of which have a 3 segmented plug (TRS -- tip/ring/sleeve).
However when using a "headset" (a headset is headphones that have a mic built into it), the mic part of the headset will work only if the plug has 4 segments (TRRS -- tip/ring/ring.sleeve).
So folks who are just trying to hear audio through headphones don't have to worry about the type of plug, TRS vs TRRS.