Highlighted

Heating and hanging issue.URGENT

Jump to solution
  • the laptop gets hanged and the cursor doesn't move . Heating issue also. Please do the needful asap because this is urgent. I have been contacting you through mail,chat but none is responding. This loses hope on your brand.please rectify this asap.
0 Kudos
1 Solution

Accepted Solutions
Highlighted
5 Rhenium

Re: Heating and hanging issue.URGENT

Jump to solution

run Dell Diagnostics

that's what they will tell you to do

View solution in original post

0 Kudos
6 Replies
Highlighted
5 Rhenium

Re: Heating and hanging issue.URGENT

Jump to solution

run Dell Diagnostics

that's what they will tell you to do

View solution in original post

0 Kudos
Highlighted

Re: Heating and hanging issue.URGENT

Jump to solution

But the cursor doesn't move. How I make it work.

0 Kudos
Highlighted
5 Rhenium

Re: Heating and hanging issue.URGENT

Jump to solution

Do a hard shutdown by pressing the power button for 10 seconds.

Wait a minute.

Press the power button again.

Highlighted

Re: Heating and hanging issue.URGENT

Jump to solution

Thanks. I will try and revert to you.

0 Kudos
Highlighted

Re: Heating and hanging issue.URGENT

Jump to solution

i tried this but doesn't work.call customer support rep but no solution the call was disconnected.

0 Kudos
Highlighted
1 Copper

Re: Heating and hanging issue.URGENT

Jump to solution

You have to press the power button until it clicks down, and continue holding it.  After many seconds - at least 10 or more - you will hear the system shut down. Fans will stop, hard drives will stop, and the laptop is now off.  Let it set for a minute to cool if needed.  When you boot it back up it may automatically go into a repair/diagnostic routine.  If not simply run the diagnostics from Dell's support website.  Or alternatively run them from the support assist program.

0 Kudos