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Help Installing New SSHD-N5050
Hello I have physically installed a New Seagate ST2000LX001 hard drive in my N-5050. I can not find my original Dell Recovery Disk. I installed the new drive due to failure of old drive so could not created one. I tried to use the dell recovery to create one(form another device). When entering my service tag info dell states I am out of warranty, therefore not available... Not sure what to do next. I don't have a problem purchasing something needed but I don't know what to get??? I do have my windows 7 product key. Your help would be much appreciated.
JOcean
7 Technologist
7 Technologist
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12K Posts
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March 10th, 2019 05:00
Have you tried this Dell support page?
https://www.dell.com/support/article/us/en/19/sln299044/how-to-download-and-use-the-dell-os-recovery-image-in-microsoft-windows?lang=en
https://www.dell.com/community/Windows-General/Download-Windows-7-No-disk-but-have-product-key/td-p/5143688
LH0865
3 Posts
0
March 10th, 2019 05:00
The Dell Download Recovery Tool say there isn't an OS image.
LH0865
3 Posts
0
March 10th, 2019 05:00
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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March 11th, 2019 08:00
Thank you for your message. I see that the system is shipped with Windows 7. There is no more official image of Windows 7 available with Dell & Microsoft. The system is out of warranty.
You can reinstall the OS only if you have created a recovery drive.
Thanks,
Sreejith