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JuMont
1 Copper

Horizontal line at the bottom of my screen -Inspiron 15 3567

Hello I have a bought an Inspiron 15; one year ago, and a thick line (several pixels) has appear at the bottom of my screen.

The problem occurs first one month ago and since this line is getting thicker.

If I try to print the screen, the problem doesn't appear in the screenshot. What should I do ?

20190103_113946.jpg

 

 

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5 Replies
JOcean
4 Ruthenium

Re: Horizontal line at the bottom of my screen

If the line does not show when you print screen then it very well could be an LCD screen problem. Restart the system and at the Dell splash screen start tapping F12. Run full diagnostics with attention to the LCD results. If the screen is having trouble, as I suspect then it may need to be replaced. Have you tried to boot into Safe Mode and is the line visible there as well?

To boot into safe mode

https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1778




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Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575
JuMont
1 Copper

Re: Horizontal line at the bottom of my screen

Unfortunately,

  • I've check with an external monitor and the lines doesn't appear.
  • I've check in BIOS screen and the lines does appear.

 

Everything is pointing at a LCD screen problem.

 

:'(

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JuMont
1 Copper

Re: Horizontal line at the bottom of my screen

The line is getting thicker every day, am I the only one with the same problem ?

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JuMont
1 Copper

Re: Horizontal line at the bottom of my screen

Even thicker ... thumbnail.jpg

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JuMont
1 Copper

Re: Horizontal line at the bottom of my screen

Still thicker.

 

120190115.jpg

Date is allmost hidden

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