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8 Krypton

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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G3 is the same series as g5/g7 and if I were you I would cancel that shipment. They bricked these (g3/g5/g7) series with useless bios version (versions 1.4, 1.5, 1.6) and now they don't try to find any solution to that major problem,dont even listen their customers.

Here is official Dell Twitter Support https://twitter.com/DellCares I will message them daily until they ban me or fix the problem (if they ban me i will open another account and keep trying)

I will tweet  #Dellgiveg5g7usersfancontrol   and   #Dellfixg5g7biosfancurve hashtags until Dell fix that issue.

You can advice your friends these hashtags to tweet. We can make Dell care about that issue. I paid money for a gaming laptop not for some throttling heating useless junk!

 

vrss98
1 Nickel

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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I'm with you, i'd add also #fixgseriesbios.

I'll also try to contact the support a let them know about this issue, i suggest to do that to everyone who is experiencing this problem.

8 Krypton

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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Thank you. I just also tweeted #fixgseriesbios If we can grow in numbers, we can make Dell aware about that major issue.

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gilbert3333
6 Indium

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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LOL I got it for the same reason over the Acer. Bought a dell 15+ years ago one of the first XPS's. Thing was a <profane> back then not much has changed in quality or common sense I see. Never going Dell again. Took me over 15 years to go back to Dell and I'm regretting it everyday.  

gilbert3333
6 Indium

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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Like I said use it how you will. Not claiming to be an expert here. I have been troubleshooting these issues from 1000 different angles. What I have in the pic is what works on my machine. I still throttle from time to time inside the extreme tuning utility. However, it has yet to effect my game play in any game. D2 specifically would drop frames like crazy due to the throttle. It no longer happens although temps still get high from time to time. 

 

Its a band-aid not a solution. That needs to come from DELL not me lol  

Un client
6 Indium

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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Did anyone of you tryied to downgrade the bios?

I just asked dell on Twitter and they told me that it's available.

Screenshot_20190104-234858_Chrome.jpg

 

 

 

vrss98
1 Nickel

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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The older version is available but is impossible to downgrade, i tried. I'm contacting them on twitter about this issue and posted every link related to this argoument, hope this can help somehow. If a lot of us do the same thing(contact them) we could get some attention from them.
Un client
6 Indium

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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Wich pc of the G-series do you have? Maybe  the bios can be downgrade only with the G3 ?

I'm saying that because they told me that downgrade will be available on my system ( G3 ).

 

8 Krypton

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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Unfortunately Dell techs don't have any idea about bios downgrading. After 1.4.0 update and other releases( ver. 1.5. and 1.6.1) It is impossible to downgrade to previous versions. I tried all possible ways to downgrade, bios recovery, USB flashing but nope there is no way!! they blocked it even their techs don't know about it or they just pretend. They also ship newly purchased laptops with bios version 1.4.0 or 1.5.0 so you stuck with useless bios version at start

If you check  the link below you can clearly see in "release notes" they blocked downgrading after version 1.4.0

https://www.reddit.com/r/Dell/comments/9i2c6y/dell_g5_5587_dell_g7_7588_vostro_7580_bios_141/

I also contacted with Dell on twitter https://twitter.com/dellcares about this issue and every week I will message them until they release fan control software or fix the BIOS

I also found <not allowed>. There is already 142 have signed. It would be useful to sign to get Dells attention to that major issue.

 Read the DCF (Dell Community Forum) Terms of Use

 

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Aaf1s
6 Indium

Re: Include XPS thermal management system to G3/G5/G7 BIOS

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Guys I have a DELL G5 (1050Ti GPU and i7 8th gen CPU). Overheating is an issue. Undervolted CPU and GPU and temperature and its better than before. But my BIOS is still at Version 1.0.1 . Would I make it worse or better if I update it to the latest BIOS? 1.6.1? Also I messaged Dell on twitter about the fan control issue. This is what they said.C000BA6B-5402-4F21-9FC8-419730EB7D8D.png

 

E607DD63-488F-4D88-A4CD-821F58FC58A8.png

 

A662A11F-9473-443B-A341-CD8E4D82A1C2.png