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1 Copper

Inpiron 5491 2-1 motherboard issue after system went to sleep mode

It seems dell is compromising in the build quality that it used to have.

I bought this model of laptop with a very high hope but my excitement did nt last much as in the first few days itself i started getting hinge problem while using in the tablet mode but that was replaced immediately by Dell support team.

Now after using one month again my frustration went high when my laptop did not come from sleep mode and as it happened during  lockdown(covid-19) i could not get the required help and i i was told the motherboard has been damaged.

It has been close to 50 days now since i raised the request but as it happened during lockdown the parts are yet to be dispatched.

It feels really disappointing to land into such issues with in first 2 month of buying which has impacted heavily on my work life as it was difficult to get any help due to covid-19.

Though now all restrictions are lifted still my wait continues.

Lets see when this gets fixed.

 

 

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7 Thorium

Re: Inpiron 5491 2-1 motherboard issue after system went to sleep mode

This is a user to user forum. You might try tracking your requests here-

https://www.dell.com/support/incidents-online/en-us/srsearch?~ck=mn

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