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1 Copper

Insp 13-7378: Factory Reset stuck, new version available?

Laptop: Inspiron 13-7378

SupportAssist Version: V4.1.0.6828

Cannot complete factory restore. Process ends during content download for a cloud restore; I receive a pop-up that says "We have detected that a new version of this application is available. For the best possible experience, please update to the latest version." I cannot find a later version of ANYTHING to update.

Updated w/ Windows 10 Update Assistant, Dell Update, and Windows Update (in settings).

Tried the process through Dell OS Recovery Tool & through Troubleshoot during boot up.

Please help! Any other suggestions?

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4 Replies
4 Ruthenium

Re: Insp 13-7378: Factory Reset stuck, new version available?

factory reset means wiping the hard drive and going back to what was on the laptop when it left the factory

are you sure that is what you are trying to do?

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1 Copper

Re: Insp 13-7378: Factory Reset stuck, new version available?

I'm having the same issue. Searched the phrase "We have detected that a new version of this application is available. For the best possible experience, please update to the latest version" and this is the only page that comes up.

 

Any luck factory resetting?

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4 Ruthenium

Re: Insp 13-7378: Factory Reset stuck, new version available?

Just do a clean installation of Windows 10.

 

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(1)
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4 Tellurium

Re: Insp 13-7378: Factory Reset stuck, new version available?

https://www.dell.com/support/article/en-us/sln297920/reset-or-reinstall-windows-10-on-your-dell-comp...

Inspiron 13 7000 Series 2-in-1 -7386
16GB RAM
Samxung 970 Evo 1TB SSD 2nd SSD 512 GB Hynix

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