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1 Copper

Inspirion 5570, Windows10 display black after Intel UHD 620 driver install

Hi.

Windows 10, fresh install (ms iso, dell os recovery iso), used drivers from dell website and from intel/windows update - the issue is the same - after installing Intel UHD Graphics 620 driver the laptop display goes black (sound of disconnected device) and it stays like that. When I plug monitor on HDMI it display windows desktop (cannot switch).

The only time when laptop screen works is on default windows graphic driver and in safe mode.

EDIT: more info about issue
- Tried Windows 10 from 1709 to 1909 (same issue there)

- BIOS newest from site (version 1.2.3)

- under Linux it works (nothing strange here)

- for testing purposes tried Windows 8.1 (but no drivers were available)

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6 Replies
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Moderator
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No response received

We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.


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1 Copper

Re: No response received

Thanks, just replied to it - I've posted before went offline.

EDIT: private message to inform that system warranty was over (checked it before posting), well no surprise here 😑

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4 Ruthenium

Re: No response received

Google for Dell's drivers install order document following clean installation of Windows.

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1 Copper

Re: Google for Dell's drivers...

Thanks for the tip - but already tried that - still display goes black.

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4 Ruthenium

Re: Google for Dell's drivers...

Tried what?

Googling?

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1 Copper

Re: Google for Dell's drivers...

installing in order (all orders tbh, was trying to fix this for few days now) - didn't help

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