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Inspiron 11 3000 2-in-1 lemon?
Hi, a couple days ago I bought a new Inspiron 11 3000 2-in-1 laptop. Things were going good until today, when the battery got down to around 7%, it just shut off and won't turn back on. Even after charging it with the power cord. Sometimes it flashes for a split second when I try to turn it back on, but stays off. Mostly though the screen just stays blank. I have tried with and without the power cord connected. What happened?
Edit: Now it turns on every once in a while when pushing the volume/power buttons. Most of the time though it doesn't turn on.
DELL-Jesse L
Moderator
Moderator
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16.7K Posts
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May 17th, 2019 04:00
Brad481,
Remove the battery and hold the power button down for 30 seconds to 1 minute. Replace the battery and turn on. You can click the link below to choose your system and download the online manual for information removing the battery.
https://dell.to/30tynUk
Click my name and private message me the service tag number as well as your registered name, email address, and phone number.
JOcean
7 Technologist
7 Technologist
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12K Posts
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May 17th, 2019 04:00
You can try a reset. Disconnect the battery and unplug the adapter. Then press and hold the power button for 30 seconds. Reconnect everything and try again. Considering the system is only days old, I would be calling Dell tech support for your region and have them diagnose the problem if the reset does not help.
Brad481
4 Posts
1
May 19th, 2019 22:00
Thank you both. The reset seems to have worked. There is maybe just a 1-2 second delay when powering on compared to when before this happened, but it's no issue. Thanks again.
Teetertotter
293 Posts
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May 20th, 2019 12:00
@ brad481.........Nice that you reported back and I kuddo'd both of them.
JOcean
7 Technologist
7 Technologist
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12K Posts
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May 20th, 2019 19:00
Glad to help out!