Brad481
1 Copper

Inspiron 11 3000 2-in-1 lemon?

Hi, a couple days ago I bought a new Inspiron 11 3000 2-in-1 laptop. Things were going good until today, when the battery got down to around 7%, it just shut off and won't turn back on. Even after charging it with the power cord. Sometimes it flashes for a split second when I try to turn it back on, but stays off. Mostly though the screen just stays blank. I have tried with and without the power cord connected. What happened?

Edit: Now it turns on every once in a while when pushing the volume/power buttons. Most of the time though it doesn't turn on.

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5 Replies
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JOcean
4 Ruthenium

Re: Inspiron 11 3000 2-in-1 lemon?

You can try a reset. Disconnect the battery and unplug the adapter. Then press and hold the power button for 30 seconds. Reconnect everything and try again. Considering the system is only days old, I would be calling Dell tech support for your region and have them diagnose the problem if the reset does not help.




-Forum Member since 2016
-I do not work for Dell
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Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575
Moderator
Moderator

Re: Inspiron 11 3000 2-in-1 lemon?

Brad481,

Remove the battery and hold the power button down for 30 seconds to 1 minute. Replace the battery and turn on. You can click the link below to choose your system and download the online manual for information removing the battery.

 

https://dell.to/30tynUk

Click my name and private message me the service tag number as well as your registered name, email address, and phone number.

 

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
Brad481
1 Copper

Re: Inspiron 11 3000 2-in-1 lemon?

Thank you both. The reset seems to have worked. There is maybe just a 1-2 second delay when powering on compared to when before this happened, but it's no issue. Thanks again.

Re: Inspiron 11 3000 2-in-1 lemon?

@ brad481.........Nice that you reported back and I kuddo'd both of them.

_______________________
Inspiron 7572 15\8th Gen\i5\8GB Ram\256GB SS\Nvidia MX150 4GB\InfinityEdge Display [2019]
Inspiron 3542 15\4th Gen\ i3\4GB Ram\500GB\DVD [2014]
Three 11.6" Laptops
Win 10 Ver. 1903 on all.
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JOcean
4 Ruthenium

Re: Inspiron 11 3000 2-in-1 lemon?

Glad to help out!




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575
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