Thank you for your message. What is the exact system model in question here?
What is the BIOS version installed?
Please disconnect the power cord, press & hold down the power button for 30 seconds. Connect the power cord, start the computer & tap F2 to get into BIOS & check status of the battery & AC Adapter
Are you turning off the computer by clicking on shutdown on the start menu? Could be that the system is going to a modern standby, where the system is connected in the background.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
with the help of @Dell-SreejithR I kind of fixed the problem: I don't suffert the issue I described before, but I see that I switch on my laptop without having it plugged it freezes soon wanting to be plugged, even if the battery is ok. If instead I switch it on having it plugged and after it has started I unplug it, everything is fine and it goes on its battery with no problems 😕
I noticed this topic and I got the same problem that is an ongoing case in Dell UK support.
I got 2 laptops cause Dell send me replacement laptop and both have the same issues. The same as described.
At some point, I did have in replacement laptop mainboard and battery changed. The issue was still there.
I tested with BIOS 1.1 1.2 1.4 and now with 1.5.
I made a lot of videos and a lot of testing.
Do you know what is causing the issue??
We bought 2 of these laptops (Inspiron 13 7000) and both are having battery issues. One won't hold a charge unless it is plugged into an outlet. The other will hold a charge for 10 minutes before dying. A work around was to get a portable power pack that holds enough recharge for 2 hours of use on the laptop. This is quite an inconvenience, and given that so many others are having similar issues it seems there is a malfunction with this model. Are there any other updates/fixes for this? These laptops are not that old and I would expect more from a Dell investment.
I bought one of these laptops 16 months ago and have the same problem...battery now needs replacing. My old Toshiba is 6 years old and still going strong...whats going on?
My Inspiiron 13-7000 is brand new (20 days old) and is having this issue. I charge to full charge and turn off over night. when I restart after shutdown... the battery quickly shows 90+ % but then a critical low message is displayed. this isn't right. something is going on with this brand new laptop.