Mocachino
1 Copper

Inspiron 13 7368 does not auto swap to tablet mode

Hello,

 

Issues:

  • keyboard/track pad not disabling after folding into "temt mode" / tablet mode
  • auto mode swapping no longer being triggered when folding the laptop
    • Note: Windows is set to use hardware and ask before swapping
    • Note: keyboard properties has "Auto lock keyboard and trackpad automatically" checked
    • Note: I do not see Quickset in the task bar, but I do see it as a running process in the background

 

Cause:

  • Upgrading to Windows 10 (loss of QuickSet + other drivers perhaps)

 

Failed Solutions

  • Reinstalling Quickset
  • Installing latest BIOS
  • Running Driver check via Support Assist
  • Running System check via Support Assist

 

Other Notes

I've seen comments about reinstalling Touchpad drivers. This model does not seem to have any in the listed driver via the download page

https://www.dell.com/community/Laptops-General-Read-Only/Touchpad-and-keyboard-don-t-disable-while-i...

Someone here also had this issue but didn't get a response

https://www.dell.com/community/Laptops-General-Read-Only/dell-inspiron-13-7000-2-in-1-auto-lock-keyb...

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3 Replies
Mary G
5 Iridium

Re: Inspiron 13 7368 does not auto swap to tablet mode

Did you download all the windows 10 drivers from Dell after upgrading? They are here including Quickset--

https://www.dell.com/support/home/us/en/19/product-support/product/inspiron-13-7368-2-in-1-laptop/dr...

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Mocachino
1 Copper

Re: Inspiron 13 7368 does not auto swap to tablet mode

Hello Mary,

Not just Quickset, Intel rapid and Serial IO, are you saying that the Support Assistant is not to be trusted with downloading and maintaining the required/optional drivers?

If this is the case, I'll uninstall it and download all drivers from the link provided and manually install all of them and get back to you with the results.

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Highlighted
Mocachino
1 Copper

Re: Inspiron 13 7368 does not auto swap to tablet mode

I've installed all drivers and no change.

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