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brianms
2 Bronze

Inspiron 13-7370, LCD won't wake up

I have an Inspiron 13-7370 running Windows 10 build 1803.

If the display turns off due to the normal power saving setting, it won't turn back on.  I have to hold the power button down to force the machine to turn off, then reboot it.

This doesn't happen if I initiate a sleep or hibernate action (manually, or by closing the lid).  It only happens when the timer to turn off the display is triggered.  I've tried resetting the power plan to the default settings, but it made no difference.  I'm running the latest BIOS/UEFI version, and I'm running the latest graphics drivers from Intel for the i5-8250U (Intel UHD Graphics 620).

This started a couple of months ago.  The only thing I've been able to do is set the display to never turn off.  When the problem occurs, the keyboard LED lights up, but i can't get the display to come back on, and I can't get the system to rexpond to anything else.  (I've tried running commands with the display off, such as windows+r, shutdown -r -t 0, enter for a restart.  I've tried closing the lid then reopening it to try to trigger sleep mode.  Etc.)

Is this a known issue?  Is there an actual solution?

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92 Replies
ZorakMantis999
1 Copper

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

Did you ever find a solution to this?  Same problem and I'm getting **bleep**.

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Ivan Dmitrenko
1 Copper

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

Another one here. Inspiron 13 7000, was overheating but no wake up problem. Tech replaced the motherboard, didn't really help with the heat and now it also does not lit the display on the wakeup. Latest drivers, bios, etc.
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Moderator
Moderator

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

Thank you for your message. What is the status of the power button light when you try to wake it up, is the light pulsing amber or white?

 

What is the BIOS version installed?

 

Is the issue observed with an external monitor connected?

 

Open device manager – expand display adapter – right click on the display driver & click on uninstall (do not check the box that says delete driver) & restart the computer. This will refresh the driver.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to locate the service tag

 

 

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kbj0001
1 Copper

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

I am having the same issue and it is driving me crazy.

I leave my 7370 laptop plugged in to an HDMI monitor, keyboard and mouse a majority of the time. At night I lock it (WIndows-L) and the next day, there are times that the machine is still running (the fan is running for instance), the power button is lit white, but the mouse/keyboard will not wake up the screen. I am not able to connect to the laptop when it is in this state using Team Viewer and I cannot get the screen to wake up at all. I end up having to hold down the power button to force it to shut off, and then power it back up again.

There usually isn't anything of value in the Eventviewer after this happens either - just a Kernel-power message stating that the laptop was not cleanly shut down.

I have messed around with various Power settings (disabled Fast Boot, disabled Hibernate, changed Power Management settings for USB devices within Device Manager) but have not been able to pin this down. I feel like my last resort might be to wipe and reinstall the OS to see if that helps.

Any solutions to this? It's getting to the point where I don't trust leaving anything open on this machine because I have no idea what state it will be in the next time I see it. 

 

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Moderator
Moderator

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

What is the exact system model in question here?

 

The boot time seems to be fine. Please restart the computer & tap F2 to get into BIOS, click on the advanced tab – battery charge configuration – change from Adaptive to standard or from standard to custom- change to 100 %.

 

 

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Ychan
1 Copper

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

I also have the same problem for Inspiron 13 7370.
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brianms
2 Bronze

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

This is happening to an Inspiron 7370 with BIOS version 1.13.1, an Intel i7-8550U CPU, and no external display. The system is running Windows 10 x64 version 1809 with the latest updates. The system experiences this issue when running the latest Dell graphics drivers and when running the latest graphics drivers obtained from Intel directly. When this happens, the power light is solid white. The system is on. It is not in sleep/suspend/hibernate. The display is off. Yet nothing can make the display wake. Issuing commands doesn't seem to work either. I've also tried uninstalling all versions of the driver via the device manager, and loading many different graphics driver versions from both Dell and Intel directly.
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NFLMVP
2 Bronze

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

I'm not very proficient so every time a problem arises, I start from scratch.

I've got a Dell 7373, i7-8550U, Bios version 1.13.1 12/10/2018.  I updated the Bios this morning. 

I use this computer as a Media Server.  The problem persists, with and without external drives plugged in.  I have the power settings set to never put the computer to sleep because I access the computer when I'm on the road, via Plex.  The monitor is set to sleep after 5 minutes of inactivity.

All drivers are up to date. 

When this happens, the computer tends to run hot and the fan seems to be working overtime.

I've been poking around online and the Bios update has been the fix for some, while others are still struggling after multiple attempts to fix the problem.  What is Dell doing to fix this?

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Moderator
Moderator

Re: Inspiron 13 7000 (7370)

Have you tried changing the time of monitor turn off when inactive?  Maybe something to 2 minutes?

 

Disable monitor turn off when inactive & enable sleep mode & check if the computer goes to sleep mode & wakes up correctly from sleep.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.     

    

How to locate the service tag

 

 

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