Same issue as others above, laptop refusing to wake from sleep and having to hard reboot several times & using a boot disk to get it back to life.
My 7370 worked fine for the first few months, it was only back end of last year that 'something' changed. I assumed some sort of conflict after possibly a windows or bios update & hoped it would resolve itself in time. Alas no.
If it is a rogue motherboard batch would the problem not have appeared immediately? Also would there not be many more people affected, obviously I don't know the sales numbers for this model but would the hue & cry over this issue not be bigger? Not meaning to be rude, just trying to get to the bottom of what's wrong with my blasted machine and whether I have grounds to get a refund.
Either way disappointing that Dell aren't addressing it... this is my first Dell machine & it will be the last!
I really wish Dell and/or Intel would actually address this widespread issue.
A laptop not being able to turn the display back on after it times out is ridiculous and pretty disastrous for a battery-powered device.
I can't recommend any Dell devices to anyone because of this.
I'm having the same issue. BIOS version 1.14.0 has been released already but still does not solve the issue. Any help will be highly appreciated.
Can anyone from Dell tell us what happened?
Has anyone else found the sleep setting working properly all of a sudden?
Out of the blue today, I decided to try this all over again and found that I didn't have to try anything other than change the sleep setting back from NEVER. Sleep is now working as intended.
I currently have my screen set to sleep after 1 minute of inactivity. I have awakened the system with both the touch pad and with my mouse, numerous times and at short and long intervals of inactivity. I have not changed anything else on my system but the Dell updates have been rolling in this whole time so I can only assume Dell fixed the glitch.
Well, at least for me (which makes no sense). Has anyone else found that the feature is working properly? @brianms Dell-SreejithR @HartleyH @MikeHineline @emilio96 @K.LOVELL @Rick1289 @Chrisg6674 @warrennunez @NFLMVP
I will investigate this weekend. I've been planning to wipe and reinstall this machine to see if anything has gotten better (I haven't been using it since I cannot trust it). Now that I see there might be some updates, I'll give it a try. Which version of Windows 10 are you currently running?
@kbj0001Off the top of my head, I'm not certain. I just know it's the most current....perhaps 1039?
My .02 cents? I think this has more to do with the Dell updates than the Windows updates but I have know way to know for certain. As @emilio96 points out, he's not even using Windows but rather, Ubuntu, so that's why I surmise it's a Dell issue and not a Windows issue.
EDIT: @kbj001 Apparently I am dislexic. My version of Windows 10 is 1903. I got all the right numbers, just not the right order.