Anonymous
Not applicable

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

I too am having this same problem on my Inspiron 7370.

Closing the lid turns off the screen and it is impossible to turn it back on without long pressing the power button and restarting. Every other laptop I've ever owned either turns the screen back on once the lid is opened or with a keyboard press/swipe of the touchpad. This is clearly a defect in the 7370 model since so many people are having the same exact problem. Getting a resolution from Dell has been like pulling teeth. I've had multiple reps remote connect to troubleshoot, I've done a clean Windows reinstall, and I even sent in the computer for repair (they sent it back saying it was repaired and it wasn't so I have no idea if they even did anything.)

Now I'm back to trying to get a chat rep to give me a reasonable solution without having to go through everything I've already tried. I swear they deliberately do this to infuriate you and get you to give up.

michaeljet
1 Copper

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

same issue here, I tried every tips you guys provided and I found on the internet.

Still no luck! I'm disappointed that such a commonly used function "wake up from sleep mode" is not working like other brands' laptop

If it is not a hardware defect, I hope you guys can solve it one day

Chrisg6674
1 Copper

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

I returned the Inspiron 13 7370 and got a Inspiron 13 5379 instead.  I'd recommend everyone that can still warranty out their Inspiron 13 7370 to do since Dell seems unwilling or unable to address this problem.  This thread has been going on for 6 months.

NFLMVP
1 Nickel

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

@Chrisg6674

I would return my laptop too, if it was still under warranty. Sorry that your only recourse was to replace it with another Dell. Their lack of response to this known issue is disheartening. I'm considering whether or not to file a complaint with the Better Business Bureau. It's kind of ridiculous that it should take this long to fix the problem. It clearly isn't a priority for Dell, even though it's a HUGE priority for all of us. Why Dell doesn't care that we are unable to use our laptops, as designed, is a mystery.

0 Kudos
Anonymous
Not applicable

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

Got it fixed, finally.

Dell replaced my motherboard and now my laptop screen turns back on normally after the display off timer activates or after I open the lid. This certainly suggests it was in fact a hardware defect.

I only achieved this resolution after multiple attempts at getting phone support, chat/remote connection support, tweeting the @DellCares twitter account, an unsuccessful mail-in repair, and finally filing a Better Business Bureau complaint. I was contacted by someone from Dell's Advanced Resolution Group who suggested I send it in one final time for mail-in repair, which I did (I literally took a video of my laptop next to two other Windows laptops and demonstrated how the other two worked properly while mine didn't, and put the video in the center of my desktop with a big arrow telling the Dell depot rep to watch it lol.)

If you are still having this issue, it is a hardware defect and you need your motherboard replaced.

knaper
1 Copper

Re: Inspiron 13 7000 (7370) Display Won't Wake Up

I'm just chiming in to add my name/laptop to the chorus of disgruntled Dell users. I got my Inspiron 13 7000 in Nov 2017. Over the past few months, it stopped waking up when sleeping, often coupled with what seems like extraordinary effort from the internal ?fan. I now just do a hard shutdown by pressing on the power button and starting back up from scratch. I do this several times a day. Not a good solution, but something to do while I mull over my next laptop purchase (doesn't look like a Dell). Yes, I have the latest BIOS and tried all the other suggestions offered in this thread. Doesn't seem like Dell is very inspired by this thread.

pst58
1 Copper

Re: Inspiron 13-7370, LCD won't wake up

Even my Inspiron 7370 i7 8h Gen always had the same problem (acquired in November 2017, is now out of warranty). I have tried almost all the suggestions read so far in this thread without any positive result. Recently I also tried to install Ubuntu 18.04 LTE and found the same problem.
brianms
1 Nickel

Re: Inspiron 13-7370, LCD won't wake up

I really wish Dell and/or Intel would actually address this widespread issue.

A laptop not being able to turn the display back on after it times out is ridiculous and pretty disastrous for a battery-powered device.

I can't recommend any Dell devices to anyone because of this.

warrennunez
1 Copper

Re: Inspiron 13-7370, LCD won't wake up

Hi,

I'm having the same issue. BIOS version 1.14.0 has been released already but still does not solve the issue. Any help will be highly appreciated.

NFLMVP
1 Nickel

Re: Inspiron 13-7370, LCD won't wake up

 
 
 
 
If you're still under warranty, do not wait to have Dell take care of this.   Get it done before the warranty expires and DO NOT take no for answer. 
 
The rest of us appear to be SOL.  Dell hasn't done anything to address this up to this point and all we have seen is the run-around, regarding suggestions and a vague promise to escalate this up the chain. 

One user was able to get his motherboard replaced, under warranty.  Hopefully, you can too.

It's really sad that an item as new as this should encounter this kind of issue in the first place but it's even worse that Dell doesn't seem to care, at all.
 
 
 
 
0 Kudos