Hi all - Have this weird issue on my Inspiron 13 7373 (2-in-1 with the 8th gen processor), it happens every so often but I can't figure out rhyme or reason. I have it set not to go to sleep or hibernate automatically, yet sometimes (maybe 20% of the time) when I leave it on and come back after some time, the computer will be entirely unresponsive. It does not respond to touching the screen, pressing the power button, moving the touchpad, hitting the keyboard, or using external keyboard/mouse. But simply unplugging the power and plugging it back in brings everything right back (immediately - so it's not like it hibernated). It's not exactly a huge issue, but still annoying. I've checked all the sleep/hibernate settings, nothing. Has anyone else experienced this?
Thank you for your message. How long have you been having this issue? Did this start after any recent software changes like Windows update, software installation or BIOS change?
What is the version of BIOS installed?
What is the status of the power button when this happens? Does the computer turn off if you press & hold down the power button for a few seconds?
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