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Inspiron 14 5490 screen freezing

I'm facing screen freezing from past 2 days. It's getting struck even during operation just few seconds after turning on.

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6 Replies
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5 Iridium

Re: Inspiron 14 5490 screen freezing

Run a diagnostics (F12 at the Dell splash screen) and watch for any HDD or SSD errors.




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1 Copper

Re: Inspiron 14 5490 screen freezing

No errors. 

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Moderator
Moderator

Re: Inspiron 14 5490 screen freezing

Hi,

 

I have replied to you via a private note.

 

DELL-Gautam M

Social Media Support

#IWork4Dell


DELL-Cares
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1 Copper

Re: Inspiron 14 5490 screen freezing

Hi,

I am facing the same problem. Ran the diagnostics at startup no errors.

Dell Power Management Lite app. "Adaptive" (which seemed to be the default option for me), changed to "Primarily AC use"

Still getting the problem of screen hang. Very irritating.

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3 Zinc

Re: Inspiron 14 5490 screen freezing

Freezing issues can be difficult to troubleshoot and diagnose.  Please try running a systems diagnostics by pressing F12 at startup or by running Dell Support Assist.  Make a note of any error messages and contact tech support for further troubleshooting and possible resolution.  

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1 Copper

Inspiron 14 5490 screen freezing

i have been facing the same issue. tried everything, ran all diagnostics, but the problem still persists, this is very annoying as even the dell tech support is unable to fix the issue

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