1 Copper

Inspiron 14z N411z not recognize batery

Hi, suddently my laptop stops recongnize the batery, when i turn on the lapton appears a message that say the battery is not recongnize press F1 to continue or F2 to run BIOS. 

when windows (10) is running in battery settings shows that the battery is fully charged, but in lower right corner of the screen the battery icon shows no charge, and say "conected, not charging". what should i do? The Battery is original 65Wh type 268X5 11.1 V.

Thanks, I hope someone can help me.

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Mary G
5 Iridium

Re: Inspiron 14z N411z not recognize batery

That model is 7 years old and if that is the original battery, you had amazing  battery life.  Use it with the adapter always plugged in until you can replace the computer. Replacing the battery would be a waste of money. Batteries normally wear out after 2-4+ yrs. A genuine Dell replacement battery is $63.

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