RiRissatchard
1 Nickel

Inspiron 15 3552 bios update greyed out.

Hi,

I was trying to flash my bios with the file downloaded from the Dell website.(Versie 4.4.0, 4.4.0)

I wanted this because I sometimes have problems booting.

 

Since I run Linux on this machine it seemed convenient to insert a usb stick with the file on it.

After booting and hitting F12 and selecting the bios upgrade option, it looks like the file on the disk is found.

But then there is nothing I can do, the blue "upgrade now" button is greyed out and therefore not clickable.

 

What could I try now?

 

Thanks

 

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8 Replies
JOcean
5 Tungsten

Re: Inspiron 15 3552 bios update greyed out.

 Dell instructions for updating a BIOS are as follows...

BIOS Update Executable for Windows

Download
1. Click Download File to download the file.
2. When the File Download window appears, click Save to save the file to your hard drive.

Run the BIOS update utility from Windows environment
1. Browse to the location where you downloaded the file and double-click the new file.
2. Windows System will auto restart and update BIOS while system startup screen.
3. After BIOS update finished, system will auto reboot to take effect.

Note 1: Please make sure you suspend BitLocker encryption before updating BIOS on a BitLocker enabled system. If you don't enable BitLocker on your system you can ignore it.
 
To update from F12 follow this..
 
 
It is possible the BIOS download is corrupted or that you already have that version on your system.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
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Gaming on a home built ASUS Z170K i5 6600
Real work on an Inspiron 15 5575
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JOcean
5 Tungsten

Re: Inspiron 15 3552 bios update greyed out.

Just wondering before you try all of this, what kind of boot problems are you having? A BIOS update may not be the answer.

 




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS Z170K i5 6600
Real work on an Inspiron 15 5575
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RiRissatchard
1 Nickel

Re: Inspiron 15 3552 bios update greyed out.

Hi,

 

I found this site too, but this for Windows, and I don't use that.

Therefore there is another way of doing this.

 

Look at step 3 in this link please.

 

https://www.dell.com/support/article/nl/nl/nldhs1/sln171755/updating-the-dell-bios-in-linux-and-ubun...

 

Flash BIOS update

If the system isn’t already plugged into a power outlet, plug it in now

  1. Reboot the system, and press F12 at the Dell splash screen

    This will bring up the One time boot menu (Figure 4)

  2. Select the option to BIOS Flash Update

    Figure 4: One Time Boot Menu

    One Time Boot Menu

  3. In the popup, navigate to your USB disk and select the BIOS you downloaded

  4. Once the update has been completed, the system will reboot automatically.

I have version 4.0.4 installed and the new file is 4.4

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JOcean
5 Tungsten

Re: Inspiron 15 3552 bios update greyed out.

Just wondering. Did you try installing the version just before 4.4 that would be 4.3? 4.3 was an urgent update which 4.4 was not, so possibly you could try that version then go to 4.4 if needed.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS Z170K i5 6600
Real work on an Inspiron 15 5575
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RiRissatchard
1 Nickel

Re: Inspiron 15 3552 bios update greyed out.

No, I did not try that.

I hope I can find that one.

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RiRissatchard
1 Nickel

Re: Inspiron 15 3552 bios update greyed out.

4.3 is showing me the same greyed out light blue button.

I can't click anything.

Look, this is a photo I took:

https://postimg.cc/Wdz9rksR

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RiRissatchard
1 Nickel

Re: Inspiron 15 3552 bios update greyed out.

Am I the only one having this problem?

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h.erlend
1 Copper

Re: Inspiron 15 3552 bios update greyed out.

We also have had this problem with 2 computers now. 
Both were installed with MDT. 
Both has BIOS 1.13.0 
We need to downgrade because the bitlocker key came on and we have it saved on the computer with no backup. 

We have done this in the past, and it has worked fine. 

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