Inspiron

Last reply by 12-12-2021 Unsolved
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10897

Inspiron 15 5559 Webcam Driver

Hello All,

I have an issue with Dell Inspiron 15-5559 webcam. It has been ongoing and I got fed up with having to reboot constantly to "fix" the webcam drivers.

When I tried to use Zoom, Facebook Live, and other streaming apps, Inspiron keeps whining that there was issue with webcam. So, I uninstalled all webcam drivers and rebooted. It then reset itself. It works fine. About two or three hours later, when I try to use it again, it reports issues again. The cycle with uninstalling and rebooting continues. 

Any ideas of what's going on?

Replies (22)
6 Indium
9120

What's the Hardware Info for the webcam in Device Manager.

 

.

9099

Intel(R) RealSense(TM) 3D Camera (Front F200) RGB

Intel(R) RealSense(TM) 3D Camera (Front F200) Depth

9163

That's the description.

What is in the Hardware Info tab?

9118

Not sure if what you're trying to ask. If you could let me know where to look for in Device Manager under Cameras and then clicking on device's properties.

I also did check for updated drivers. It reported that it's most recent version.

So far, I found this event view:

3/27/2020 - 4:27:13pm
Device USB\VID_8086&PID_0A66&MI_00\6&85EB30A&0&0000 was deleted.
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

3/27/2020 - 4:30:32pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 requires further installation.

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_1908&PID_2311&MI_00\6&2ec04656&0&0000
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Location Path:
Migration Rank: 0xF000FFFF0000F120
Present: false
Status: 0xC0000719

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was configured.

Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Driver Date: 06/21/2006
Driver Version: 10.0.18362.693
Driver Provider: Microsoft
Driver Section: USBVideo.NT
Driver Rank: 0xFF2002
Matching Device Id: USB\Class_0e
Outranked Drivers:
Device Updated: false
Parent Device: USB\VID_8086&PID_0A66\046150353706

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was started.

Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Service: usbvideo
Lower Filters: WdmCompanionFilter
Upper Filters:

 

9112

Hmmm.  I could not find the hardware info.

Which tab in the Properties section of the cameras in the device manager?  

I did find this:

3/27/2020 - 4:27:13pm
Device USB\VID_8086&PID_0A66&MI_00\6&85EB30A&0&0000 was deleted.
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

3/27/2020 - 4:30:32pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 requires further installation.

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_1908&PID_2311&MI_00\6&2ec04656&0&0000
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Location Path:
Migration Rank: 0xF000FFFF0000F120
Present: false
Status: 0xC0000719

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was configured.

Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Driver Date: 06/21/2006
Driver Version: 10.0.18362.693
Driver Provider: Microsoft
Driver Section: USBVideo.NT
Driver Rank: 0xFF2002
Matching Device Id: USB\Class_0e
Outranked Drivers:
Device Updated: false
Parent Device: USB\VID_8086&PID_0A66\046150353706

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was started.

Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Service: usbvideo
Lower Filters: WdmCompanionFilter
Upper Filters:

 

9132

that is the third time I've tried to respond but Dell keeps deleting it because I included the log info of how they tried to keep installing the driver.

This time, I'm not including this in. 

As for driver info. Can you tell me where to find this info?

Thanks.

9131

also I tried to run Camera app on my laptop.  They reported the following error:

Something went wrong

If you need it, here's the error code:

0xA00F4271 <MediaCaptureFailedEvent> (0x8007001F)

8661

I had this same problem and error codes. Did you find a solution?

8638

Unfortunately - no solutions. The only solution I could find was to "disable" a certain USB port where the camera is connected from inside from going to "sleep".

The issue seems that the camera stops working whenever Inspiron 5559 goes to sleep mode. Apparently, it is a known issue for that particular model that was caused by Windows update about two years ago. Intel seemed not be interested in fixing this problem. Both Microsoft and Intel are pretty much pointing the finger at each other. Dell seems not be interested in helping resolving this issue by issuing an Dell update that would address it by turning off the sleep-mode for that specific USB port.

The camera will not wake up from sleep mode at all. The only solution is to reboot computer. Which works 75% of time. The 25% time it did not work, I just have to uninstall the camera driver and reboot. That usually fix the problem ... until the next time laptop goes to sleep.

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