DsBc17
2 Bronze

Inspiron 15 5565 Windows 10 screen goes white

Screen goes white at various times.  I press Ctrl-Alt-Delete; then select Sign Out; then sign back in.  Everything works fine until the next time it goes white - which may be several times in the day or not at all.  Video driver card failing?

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6 Replies
LSUFAN51
6 Gallium

Re: Inspiron 15 5565 Windows 10 screen goes white

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Please select Detect Drivers in the link below. The Dell tool will search for drivers (BIOS, Chipset and Video) and firmware for the system.

Support for Inspiron 15 5565 | Drivers & downloads | Dell US

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DsBc17
2 Bronze

Re: Inspiron 15 5565 Windows 10 screen goes white

Selected Detect Drivers from the site provided.  It stated there was a new BIOS driver that needed updated (from Aug 2017).  Downloaded (Insyde new System BIOS Image version: 1.1.1) and manually updated.

Do I just monitor (for screen going or not going white) for now?

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LSUFAN51
6 Gallium

Re: Inspiron 15 5565 Windows 10 screen goes white

The latest BIOS update usually will fix the screen problem but yes, I would still keep an eye out to make sure there no more problem with the screen. You could run a custom test on the LCD screen by following the steps in link below. 

Dell Diagnostic Tests (Official Dell Tech Support) - YouTube

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DsBc17
2 Bronze

Re: Inspiron 15 5565 Windows 10 screen goes white

Thank you for your help!

DsBc17
2 Bronze

Re: Inspiron 15 5565 Windows 10 screen goes white

Screen went white twice on Sunday evening.  Didn't use much Monday or Tuesday evening very long and no problems.  Wednesday morning - has happened five times in less than two hours.

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DsBc17
2 Bronze

Re: Inspiron 15 5565 Windows 10 screen goes white

By the way - purchased 12/2016 - out of warranty by 30 days!!

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