Had an issue yesterday where sound wouldn't play out of headphones, possibly the first time I've tried connecting headphones. Found a recommended solution on the web to update audio driver. I did this via online Dell Support Assist. This seemed to correct the headphone issue. At the same time Support Assist recommended updating 4 or 5 other drivers, including WiFi, Rapid Storage Technology, Thermal Framework, Management Engine and others I can't remember; also the BIOS to 1.2.8 (From 1.2.3 (?)) .
Anyway, since doing that, my laptop has randomly hung once, and also turned itself off. The second time I thought it was bricked, as it wouldn't respond to pressing the power button. After being left for around 5 minutes the laptop powered up. I've never had an issue like this before, and I suspect the driver & BIOS updates are to blame; it's too coincidental. Has anyone else had this issue, and what can I do to resolve it? The machine is fully update according to Dell Support Assist and Windows update.
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RE: My Dell Inspiron 15 - 5567 PC has crashed!! Help!!!
I keep getting blue screens collecting information about the problem and then it restarts.
There is most likely a hardware defect with that system.