Razaaque
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Inspiron 15 5567 battery drains when shutdown

My Inspiron 15 5567 battery drains when shut down on Windows 10 Is it possible it's a Windows 10 problem or the system sleeps on shutdown
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Re: Inspiron 15 5567 battery drains when shutdown

Razaaque,

Make sure the computer is shutting down and not going to sleep mode. Also, disable Fast Startup by following the steps below.

 
To disable Fast Startup, go to Start > Control Panel > Power Options and click "Choose what the power buttons do" from the column on the left. Scroll down to "Shutdown settings" and uncheck the box for "Turn on fast startup". Click the "Save changes" button to apply the changes

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Razaaque
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Re: Inspiron 15 5567 battery drains when shutdown

Hello there ,

Thanks , I've tried the disabling the FAST  boot option but the battery still drains . About 30% over a 24 hour period 

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Re: Inspiron 15 5567 battery drains when shutdown

* How long have you had this laptop?
* Click my name and private message me the PC service tag number
* At the end of this day, check the battery %. What is it?
* Turn the laptop off (Click Start- Power- Shut down)
* Disconnect the AC power adapter from the laptop and the wall outlet
* Wait 2 minutes
* Reconnect the AC power adapter
* Check the battery % on first boot tomorrow. What is it?

 

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Razaaque
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Re: Inspiron 15 5567 battery drains when shutdown

Hello there ,

I have done that . charged to 100% before shutdown

When I woke up by morning and switched it on it was on 76%.

Switched it off about 8:45 PM 

On at 7:00am

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Re: Inspiron 15 5567 battery drains when shutdown

Have you tried to hard shut down the battery by holding down the power button & then check the battery % the next day?

Do you have any external device connected, phones, hard drives or docking station?

Please try flashing the BIOS again & then try the hard shutdown method & observe the computer.

What is the status of battery health in BIOS?

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.         

How to locate the service tag

 

Dell-SreejithR
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Razaaque
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Re: Inspiron 15 5567 battery drains when shutdown

Hello I was using the laptop yesterday and latr decided to sleep it and charge . when I later tried to power on the screen was black black and the LED lights had 3 amber lights and 5 white lights followed quick flickering of both colours before shutdown
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Re: Inspiron 15 5567 battery drains when shutdown

Is it 3 amber & 4 white? Does the system boot if you restart the computer? Do you hear any beep codes on startup?

 

Please run a hardware diagnostic by following this link http://bit.ly/2fJuGXB

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.        

 

How to locate the service tag

 

Below is the error code list for this model.

 

Image

Dell-SreejithR
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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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Razaaque
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Re: Inspiron 15 5567 battery drains when shutdown

Hello , I'm not getting the personal message thing as silly as it may sound .

About the laptop , it's 3 amber 5 white then a quick flicker of both the amber and the white then the 3 amber and 5 white LED starts again till it stops.. The system is not powering on only the power button light and a black screen .. I used it in the morning, put it to sleep then this while chapter began

Thanks 

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Re: Inspiron 15 5567 battery drains when shutdown

Disconnect any external devices, if connected. Unplug the AC adapter. Try removing the battery by following the manual on this link (page 49)  followed by the coin cell battery (page 41)

 

Press & hold down the power button for 30 seconds. Connect the coin cell battery & the AC adapter & try to power on the system without the system battery & check if the light blinks in the same pattern.

 

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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