Inspiron 15 5584 Wakes After 180 Min of Sleep (ACPI Wake Alarm)

Bump. Could someone please tell me if there's a known cause and/or workaround for this problem? dr. habeeb's Sept 2019 thread Dell Inspiron 5584 Sleep/Hibernate Issue Windows 10  was locked after Dell Support jumped in to provide assistance so I have no idea if that user ever found a solution.

These constant wake ups are not just a minor annoyance. I had a BSOD on 16-Dec-2019 during one of these unexpected wake ups from sleep mode and now every time I re-boot my machine I get the same pop-up notification for Dell Update stating that "The system has been updated".

I wasn't sitting at my computer when the BSOD occurred so I didn't get a chance to read to error message before Windows automatically re-booted my machine, but I was in the room and saw my computer wake up just before the BSOD the occurred. A quick analysis of my mini-dump file with BlueScreenView didn't tell me much except that wdiwifi.sys was in the crash stack at the time of the BSOD. Here's the BlueScreenView diagnostic of the bug check codes:

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Dump File : 121619-8250-01.dmp

Crash Time : 16-Dec-2019 9:32:48 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff807`24adf330
Parameter 3 : fffff88a`9e3445b8
Parameter 4 : fffff88a`9e343e00
Caused By Driver : wdiwifi.sys
Caused By Address : wdiwifi.sys+2c747
File Description : WDI Driver Framework Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.18362.387 (WinBuild.160101.0800)
Processor : x64
Crash Address : wdiwifi.sys+bf330
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121619-8250-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 18362
Dump File Size : 2,400,409
Dump File Time : 16-Dec-2019 9:33:17 PM
==================================================

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64-bit Win 10 Pro v1903 build 18362.476 * Firefox ESR v68.3.0 * McAfee LiveSafe v16.0 (R22) / VirusScan v22.7.150
Dell Inspiron 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Intel UHD Graphics 620

Bump (again).

Could someone from @DELL-Cares please provide assistance with this problem?  My laptop is still under warranty and I usually receive an automated PM asking me to confirm my Service Tag if I start a new topic in this forum but I was never contacted by Dell Customer Support about this particular issue.

Please note that my Win 10 Pro OS has been updated from v1903 to v1909 and I have also uninstalled McAfee LiveSafe since my original post of 20-Dec-2019.
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64-bit Win 10 Pro v1909 build 18363.535 * Firefox ESR v68.4.1 * Windows Defender * Malwarebytes Free v3.8.3
Dell Inspiron 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Intel UHD Graphics 620

This is slightly off-topic, but further to my comment <here> about a pop-up notification for Dell Update stating "The system has been updated" that began appearing after every system restart around 16-Dec-2019, please note that I was able to stop these pop-ups for a few weeks by disabling notifications for Dell Update at Settings | System | Notifications & Actions | Get Notifications From These Senders.

Unfortunately, these notifications have reappeared since I reinstalled Dell Update v3.1.0 and I can't figure out how to stop them now. On 20-Jan-2020 DELL-Cares suggested that I should uninstall the Dell Update v3.1.0 from the Control Panel, restart the system, and reinstall the Dell Update Application for Win32 v3.1.0 A00 (released 20-Nov-2019) from https://dell.to/2NGVKoD as a permanent fix.  That caused these annoying notifications to re-appear after every system restart (the pop-up now has a white background instead of a black background since the reinstall - see the image below) and I don't know how to disable them now because Dell Update is no longer listed at Settings | System | Notifications & Actions | Get Notifications From These Senders.

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64-bit Win 10 Pro v1909 build 18363.592 * Firefox ESR v68.4.1 * Windows Defender v4.18.1911.3 * Malwarebytes Free v3.8.3
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G SSD, Intel UHD Graphics 620

Hi,

Unfortunately, we are unable to access the image here. Could you email the image to smac_support@dell.com with subject line #3999454 and let us know once sent.

Dell-ArunV

This is slightly off-topic, but further to my comment <here> about a pop-up notification for Dell Update stating "The system has been updated" that began appearing after every system restart around 16-Dec-2019, please note that I was able to stop these pop-ups for a few weeks by disabling notifications for Dell Update at Settings | System | Notifications & Actions | Get Notifications From These Senders.

Unfortunately, these notifications have reappeared since I reinstalled Dell Update v3.1.0 and I can't figure out how to stop them now. On 20-Jan-2020 I uninstalled Dell Update v3.1.0 from the Control Panel, restarted the system, and reinstalled the Dell Update Application for Win32 v3.1.0 A00 (released 20-Nov-2019) to attempt to fix this problem. That caused these annoying notifications to re-appear after every system restart (the pop-up now has a white background instead of a black background since the reinstall - see the image below) and I don't know how to disable them now because Dell Update is no longer listed at Settings | System | Notifications & Actions | Get Notifications From These Senders.

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64-bit Win 10 Pro v1909 build 18363.592 * Firefox ESR v68.4.1 * Windows Defender v4.18.1911.3 * Malwarebytes Free v3.8.3
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G SSD, Intel UHD Graphics 620

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@lmacri wrote:

I have a Dell Inspiron 15 5584 laptop running Win 10 v1903 build 18362.476 and appear to have the same issue described in dr. habeeb's unsolved Sept 2019 thread Dell Inspiron 5584 Sleep/Hibernate Issue Windows 10. Every time I put my system into Sleep Mode it wakes up 180 min later, and Event Viewer | Windows Logs | System logs an information-only event (Source: Power-Troubleshooter; Event ID: 1) with Wake Source: Device -ACPI Wake Alarm...

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It's been two months and I still haven't found the cause of this problem, but I just noticed that the advanced power settings in my Dell power plan are set to turn off my hard disk after 10 min on battery power or after 20 min when plugged in.  I'm beginning to wonder now if the sleep / hibernation problems I've mentioned in this thread have something to do with the way that my Inspiron 5583/5584 BIOS v1.9.1 or Dell Power Manager Service v3.6.0 interacts with my 256 GB Toshiba KBG40ZNS256G NVMe SSD.

Does anyone know if there is an official Toshiba site that offers driver downloads for this NVMe SSD? The Inspiron 5584 support page <here> only lists a firmware update for a Samsung PM991 SSD if I filter for "Solid State Storage". If I search all Inspiron 5584 updates for "Toshiba" I can find an urgent update for the Toshiba Solid-State Drive Firmware Update for KBG40ZNS128G/KBG40ZNS256G/KBG40ZNS512G/KBG40ZNS1T02 (Package RV9HD 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

, v1041.0104_A00, rel. 21-Oct-2019) under "Serial ATA" [note that I have an M.2 PCIe NVMe SSD, not a SATA SSD], but as soon as I enter my Service Tag on that support page the only relevant updates I can see under "Serial ATA" for my own system configuration are the Intel Rapid Storage Technology Driver (Package R93YC, v17.5.3.1026_A02, rel. 23-Aug-2019) and the Intel Rapid Storage Technology Application (Package TK04D, v17.5.1010.0_A06 rel. 03-Oct-2019) as shown below.

If I run the Intel Driver and Support Assistant utility I downloaded from the Intel.com site it recommends a newer Intel Rapid Storage Technology Driver v17.7.0.1006 than the v17.5.3.1026 currently recommended by Dell that I have already installed (not to mention a newer Intel UHD Graphics 620 driver).

According to Device Manager my Toshiba KBG40ZNS256G NVMe SSD has a generic Microsoft driver v10.0.18362.1, dated 21-Jun-2006. The General tab says "This device is working properly" but the manufacturer is listed as "(standard disk drives)" rather than Toshiba. The disk and volume information on the Volumes tab is blank unless I click the Populate button, and third-party utilities like Speccy v1.32.740 and HDDScan v4.1.1 report that my Toshiba SSD drive does not support basic S.M.A.R.T. diagnostics, which also seems odd. I don't know why the driver is dated 21-Jun-2006 when the three drivers in C:\Windows\System32\drivers shown in the screenshot below are dated 16-Aug-2019 (partmgr.sys) or 18-Mar-2019 (disk.sys and EhStorClass.sys).

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64-bit Win 10 Pro v1909 build 18363.592 * Firefox ESR v68.5.0 * Windows Defender v4.18.2001.7 * Malwarebytes Free v3.8.3
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Dear Imacri:

The long term problem with Dell inspiron 5584   of - hibernate after sleep not working well- is very bad one investigated deeply with Dell care and the product support team for more than 3 months and they really have no explanation of what's causing this problem and suggested to seek help at the the nearest authorized service center.

I contacted Microsoft support and their suggestion was setting hibernate after sleep to never and enable the hybrid sleep.

The situation is very frustrating specially when my old dell laptop function well with this function.

I hope we can clarify the situation from dell as it now seems to be product related no sporadic problem for one laptop

Hi dr. habeeb:

Thanks for posting. I found your locked thread Dell Inspiron 5584 Sleep/Hibernate Issue Windows 10 a few months ago about this ACPI Wake Alarm problem and followed your advice to change the advanced power settings for Sleep | Hibernate from 180 min to Never (see my 19-Jan-2020 image <above>) but I've already told Dell customer support that workaround isn't a proper fix. I've also discovered that the advanced settings in my Dell power plans are also set to Hibernate my laptop when the battery reaches a critical level (i.e., below 5% - see image below). I assume my laptop would also fail to Hibernate under these conditions and just power off without a proper shutdown when the battery hits 0% charge (resulting in loss of data and possibly damaging my operating system) so I often leave my laptop plugged in and charged to 100%, even if it means deceasing the life of my battery.

Further to your comment that Microsoft support had suggested "setting hibernate after sleep to never and enable the hybrid sleep", I check my advanced power settings and noted that Sleep  | Hybrid Sleep is currently OFF (from what I gather it's OFF by default for laptops and ON by default for desktops) so I'll have to test that setting and see what effect it has.

I tried working with DELL-Cares for several weeks to try and fix this ACPI Wake Alarm problem but didn't make any progress. We exchanged over 40 private messages and different customer support agents would jump in asking me to try the same troubleshooting steps over and over again. I finally realized they were all sending instructions taken directly from the support article Steps for Fixing Windows Computers that Do Not Wake Up or Resume from Suspend or Hibernate Mode but Will Power On (they apparently saw the key words "sleep mode" and didn't realize my main issue was keeping my computer in sleep mode, not waking it up from sleep mode). When I asked if anyone at DELL-Cares had actually read this thread or had looked at the screen shots I'd added to my PMs they informed they could not see images in PMs and that I would have to email my images separately to smac_support@dell.com and reference my ticket number. It was an exasperating waste of time and I finally refused to keep answering the same questions over and over again, so as far as I know my ticket has been closed without any resolution to this problem.
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64-bit Win 10 Pro v1909 build 18363.657 * Firefox ESR v68.6.0 * Windows Defender v4.18.2001.10 * 5583/5584 BIOS v1.9.1
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

If someone still digging for the solution of that problem i think i found it:

The short answer:

Disable the Fast startup function in power options "Control Panel\Hardware and Sound\Power Options\System Settings"

The long Answer:

i was just thinking of fresh installation of factory image using support OS recovery and i did it with fresh installation of the cloud image as the local image is old.

it took some time for me but went smooth apart from one BSOD that disappeared after the programmed restart.

proceeded with windows update and dell update in addition to some missing apps from the support website for drivers.

I noticed the old problem wake up every 180 min in the windows event log " which i almost forget after the old non practical solution of setting hibernate after to the value of 0 in the power profile"

I checked the available sleep states for the laptop and found S3 is available

i was reading online and went through an article in one of the lovely tech sites:

What Is Windows Fast Startup? (And Why You Should Disable It) (makeuseof.com) 

I disabled and didn't notice significant loss of speed of windows startup.

for unknown reason i decided to check the hibernate after option in the power profile and set it to 5 minutes and pressed sleep from power in the start menu.

after 6 minutes the system went to hibernate it actually worked .

the long waited event solution 

i hope those who face the problem test that solution and provide feedback.

thanks 

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@dr.habeeb wrote:

...The short answer:

Disable the Fast startup function in power options "Control Panel\Hardware and Sound\Power Options\System Settings"...

...I checked the available sleep states for the laptop and found S3 is available ...

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Hi dr.habeeb:

Thanks for following up on this. I'm currently troubleshooting an unrelated issue caused by Dell SupportAssist (see my post yesterday in DELLKaren's "Successful Application Reconfiguration" and SupportAssist) and don't want to make any unnecessary changes to my system configuration at the moment but I'll run a few tests with the settings you suggested next week and see if an ACPI Wake Alarm is still waking my computer instead of placing it in hibernation.

What is the model of your Dell computer, and how are you confirming that your computer goes into hibernation? For example, did you have to manually enable Hibernate on your system (see the How-To geek article What is Hiberfil.sys and How to Delete It in Windows 10) and do you see a hidden hyberfil.sys file created in the root of your C:\ drive?

I always have Fast Startup disabled at Control Panel | Hardware and Sound | Power Options| Choose What the Power Buttons Do | Shutdown Settings as instructed in the TenForums tutorial How to Turn On or Off Fast Startup in Windows 10, so what you've suggested doesn't sound like a viable solution for my Inspiron 5584. My system became very unstable and I had to perform a reset to factory condition in August 2020 and immediately turned off the Fast Startup power option, and within a few days I noticed that my computer was spontaneously waking from Sleep Mode after 180 min again because Sleep | Hibernate After: had reset to the default 180 min in the advanced settings of my Dell power plan. I currently have Sleep | Hibernate After: set to 360 min (i.e., not "Never") in the advanced settings of my power plan. That workaround is fine most of the time because I rarely leave my computer in Sleep Mode for more than 360 min during the day and usually power off at night, but the last time I checked my laptop was still waking up on its own if I left it in Sleep Mode for more than 360 min.

The powercfg /a command shows that my system firmware supports S3 Standby (the old "legacy" Standby standard) but it doesn't support the newer Windows 10 Modern Standby (S0 Low Power Idle) like many modern computers. According to the Microsoft articles What is Modern Standby and Modern Standby vs S3, "Modern Standby is capable of leveraging all the capabilities of a modern chipset" so it doesn't sound like my motherboard / chipset is able to leverage the power saver features built into my other hardware components like my SSD and network card. I've often wondered if this lack of support for Modern Standby (S0 Low Power Idle) is relevant to the ACPI Wake Alarms that are responsible for bringing my computer out of Sleep Mode. The Laptop Mag article Email While You Sleep: How to Use Windows 10's Modern Standby is a bit out-of-date now but has good information on how to use the powercfg /a, powercfg /energy and powercfg /sleepstudy commands to analyze how your system behaves during Sleep Mode.

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64-bit Win 10 Pro v20H2 build 19042.928 * Firefox v88.0 * Microsoft Defender v4.18.2103.7 * Malwarebytes Premium v4.3.0.98-1.0.1273 * 5583/5584 BIOS v1.12.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620