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Sei Young
1 Copper

Inspiron 15-7??? Gaming; keyboard not working

I had this laptop for less than a year, some of the keys on the laptop does not register when pressed upon. There were no accidents with dropping the laptop, accidentally pouring water on the laptop, and I highly doubt its a physical problem. It happens with few of the keys (A, S, D F, J, E, W) and after a few minutes of using the laptop, the keyboard would start working again.

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Community Manager
Community Manager

Re: Inspiron 15-7??? Gaming; keyboard not working

Hi Sei Young,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

Have you run a systems diagnostics yet?  Please run systems diagnestics by pressing F12 at startup or by running Dell SupportAssist, make a note of any error messages encountered and post back.

 

Here is information from the Dell Knowledge Base you may find helpful:

Keyboard Usage and Troubleshooting Guide

How to fix Keyboard not working

 

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty or the issue is software related, then you could contact our Out of Warranty team to get a quote for a paid service request. 


Dell-Robert P
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