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1 Copper

Re: buzzing/crackling sound on inspiron 15 7000 gaming

guys i have the same problem i did everything without have a solution, can you help me to find smartbyte app to delete it, its the only solve remaining to have a try...

@kenneeeh  @zhan2204  @nicglol  @rimos  @nelsd 

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1 Copper

Re: buzzing/crackling sound on inspiron 15 7000 gaming

Worked for me, thanks!!

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2 Iron

Re: buzzing/crackling sound on inspiron 15 7000 gaming

 

Finally!

 

In the start menu you can launch SmartByte. There is an on/off switch. Turning it off worked for me. 

 

Thanks all.

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1 Copper

Re: buzzing/crackling sound on inspiron 15 7000 gaming

Turning off SmartByte worked for me, too! Press the Windows button (or click the Start menu), type "smartb", select SmartByte, let the app start, then flip the switch in the top right corner to Off. That's it! No more static or crackling every second or so.

The Dell technician came twice in trying to fix my issue: first to replace the speakers, then to replace the motherboard. Didn't work obviously, so I would have had to send in the computer to the Dell depot. I was not thrilled.

So glad this resolved my issue - thanks all!

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1 Copper

Re: buzzing/crackling sound on inspiron 15 7000 gaming

Hi,

Turning off SmartByte solved my audio issue too!

Thanks a lot!

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1 Copper

Re: buzzing/crackling sound on inspiron 15 7000 gaming

The Scratchy sound started again today.

Apparently the Smart(NOT)Bytes reinstalled itself 7/9.

So I uninstalled again. 

 

DELL really needs to kill that App. Or make them fix their Audio Bug Effect!!

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5 Rhenium

Re: buzzing/crackling sound on inspiron 15 7000 gaming

There is another thread where a poster states SmartByte  is being reinstalled.  My question would be how did you uninstall the driver.  It is an optional driver and should not automatically be selected for reinstall.

Are you using Support Assist and the Dell Updater plug-in for that or the separate Dell Updater.

Does the June Update not correct the problem seen by many of us, in the May update?

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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1 Copper

Re: buzzing/crackling sound on inspiron 15 7000 gaming

That fixed mine! Thanks for tracking it down! 

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1 Copper

Re: buzzing/crackling sound on inspiron 15 7000 gaming

That's the solution!!  Remove the Smartbyte software!  Thanks for the heads-up.

After wasting an afternoon updating, de-installing and re-installing drivers, unplugging and re-plugging peripherals, speakers etc. it turns out it was just this pointless piece of software. I don't even know what it's supposed to do! my network functions fine without it!

I did find though that uninstalling it from 'Programs and Features' in the Control Panel only gets rid of some of the software - which reduced but didn't eliminate the problem. You have to go int the 'Start' menu and look for the folder named 'Rivet' or 'Rivet Networks' and delete the contents there too.

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1 Copper

Re: buzzing/crackling sound on inspiron 15 7000 gaming

I had the exact same problem. A cracking interference-like sound whenever anything played. MAN; YOU ARE A LIFESAVER!!!!!!!!!!!!!!!!!!!!!!!! LONG LIVE TO YOU SIR!

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