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hohenheimelric
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Inspiron 15 7567 Power battery shutdown boot up issue

Hi guys,

I've been having a somewhat annoying problem with my Dell laptop. Here is the current situation:

When the charger is plugged in, I can shut down the laptop, but I cannot turn it back on when I press the power button. The only way to power it on is to actually disconnect the charger, then it turns on a few seconds later.

When the charger is not plugged in, if I try to shut it down or hibernate, around 15 seconds after shutdown the PC will turn back on.

Putting the laptop into sleep mode is OK and it will not wake up on its own, but the only way to wake it up is by closing down the screen and opening it up again (the power button doesn't work).

Holding down the power button for 10, 20, 30 seconds or whatever will not shut it down, regardless if the charger is plugged in or not. I'm fairly certain the power button is not malfunctioning. Once, I opened up the laptop, removed the SSD, and with the hard drive unplugged, pushing the power button did turn the laptop on.

I can't seem to find any specific settings in the BIOS that are related to this issue. I have tried some software solutions, like preventing the network adapter and USB adapters from waking up the laptop. I also have tried to tinker around with the Dell Power Manager Lite to set different charging settings. On the Startup and Recovery settings, I also tried to prevent the laptop from rebooting after a system failure. Nothing worked.

The fact that I was able to use the power button to turn the laptop on when it didn't have any hard drive installed might be a hint of something, but I don't know what it is.

I restored the laptop back to factory settings and updated all drivers via Dell's website and Windows Update. BIOS also updated.

BTW, I have made some modifications on the hardware. I added an extra 8GB of RAM to the 8GB I already had, but I made sure the additional RAM is exactly the same brand and model as the one that is already installed when I bought it.

I have tried to search a lot of forums for other possible solutions, but couldn't find anything helpful...

Any ideas?

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5 Replies
8 Krypton

Re: Inspiron 15 7567 Power battery shutdown boot up issue

I suppose a couple of things.  I have seen some systems not start with the power supply plugged in.  Usually unplugging was an fix and the situation did not happen again, at least for a while.

If you added memory, one thing to try is to remove the memory for testing.  

Which drive is your boot drive, and if it is the M.2 drive are you running it with the Intel controller or the NVMe controller and what drive is it.  There may be a firmware update for some of the OEM drives.

Bios update version?

As far as the lid, there are settings as what to do when that is opened or closed and on and off battery.  You might try adjusting that.  You might try running a different power scheme to see if anything changes.

If you put the following in a run box it will create a graph showing system occurrences.  You can click on one day and get info as to what was happening.  Maybe you will see something which repeats or is related to your problems.

perfmon /rel

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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8 Krypton

Re: Inspiron 15 7567 Power battery shutdown boot up issue

Welcome to the Dell Community @hohenheimelric 

Have you tried resetting the CMOS/BIOS.

Inspiron 15 7000 Gaming Service Manual:

https://www.dell.com/support/manuals/us/en/04/inspiron-15-7567-laptop/inspiron-15-7567-service-manua...

Disconnect the AC adapter.

Disconnect the CMOS/BIOS battery.

Then hold down the power button for 10-15 seconds.

Reassemble and test.

What is the model number of your SSD???

Best regards,

U2


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hohenheimelric
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Re: Inspiron 15 7567 Power battery shutdown boot up issue

Hi,

Thanks for replying. I will try to answer your questions the best way I can.

  • I boot from an M2 drive (Samsung SSD PM871b M.2 2280 128 GB). About how I run it, I really don't know where to check it. 
  • BIOS is in the latest 1.9.0 version
  • I ran the command you wrote about and it's only some software problems like windows update errors.

I forgot to mention that I had a Water spill on my laptop a few months ago and had to replace the motherboard. Before that, I didn't have these problems. 

 

Thanks for the help

 

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8 Krypton

Re: Inspiron 15 7567 Power battery shutdown boot up issue

Have you tried selecting the boot diagnostic if you tap the F12 key during boot and select that option?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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hohenheimelric
1 Nickel

Re: Inspiron 15 7567 Power battery shutdown boot up issue

Hello,

Yes I have tried and it works. Booting the computer is actually not the hardest part. What I find most annoying is that the power button doesn't work properly, For example, if I try to force the laptop off by pressing the power button for five to ten seconds, it doesn't do anything. When I try to wake it up after suspending it, it only wakes up by closing and opening of the screen. I'm not sure if it could be that the cable that connects the power button to the motherboard is damaged. The LED of the button works, but anything else doesn't. Sometimes it works when I press it to power on the laptop. And as I wrote in my original message, when I want to power off the computer, it powers on by itself (only when it's not connected to the AC adapter). Could it be a short in the cable? Or could it be that my Motherboard is faulty. Right now, I have to turn it on by inserting the AC. It works as a provisional solution. 

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