Inspiron 16 7620

I'm not referring to the 2-in-1. 

In regards to warranty, they've opened and closed tickets that often and even assigned a new service tag which meant I've had to prove my previous support cases existed, so I don't have any confidence in them helping out of warranty if the issue reoccured a month after the fact.

I haven't heard of any problems with 7620 touchpad, but be warned, I don't think it's an upgrade. Sure, it has that 12th gen CPU which is pretty amazing (Provided you get the P version, not the U version) but it's only a 28W CPU vs the 7610's 45W CPU, and the 1260p's performance is roughly 70% of the 11800H. The GPU isn't an RTX series dGPU, it's NVIDIA's mobile line (MX-series), or you can get Xe graphics, but neither are as good as the RTX 3050 or 3060 that was included with the 7610. The screen resolution is much lower (1920x1200, although it is a touchscreen). Most of the other stuff is the same, but It's yet to be said whether the speakers are as good, cooling is any better or worse, or what. This is an Inspiron, not a Plus, which is what gave us the RTX graphics and the 3K screen.

If you are concerned about the warranty running out, don't. As long as you put in a ticket, those warranty services are guaranteed until the ticket is closed. Just have a Dell Technician confirm that so you have it in writing, but that's what they told me when I was dealing with my ongoing touchpad problems for 8 months. Since Dell has an updated part to fix the touchpad grounding problem once and for all, I would see that through, it's unlikely you'll find the 7620 to be an upgrade to the 7610 unless that touchscreen is worth accepting the other downgrades. Also, it's a bit too early to tell if the 7620 is going to have any widespread design problems like the 16 7610 did, as it launched a month or two ago. You take that risk any time you are an early adopter.

Sorry for the faulty advice, I was not aware of that model at all. It's brand new. Looking at the specs, it says "Precision Seamless Touchpad." I wonder if that's the same one as the schmancy one on the new XPS 13 Plus. It's like basically as sensitive as a touch screen.

I think if I can get a refund and replace, it's a no brainer as the processor is far better.

Hi guys! Have a long and exhausting way with DELL Inspiron 7610 (buy this thing in March 2022, in April touchpad issues persist even after replacement service), then DELL replaces the item with Inspiron 7620 in Sep 2022  (with faulty GPU onboard). I decided to send back all these . TOS76>things and have my money back.

Update 05OCT202: the GPU in replacement inspiron 7620 continue to show FAIL test, but Polish DELL denied in replacement of NVIDIA 3060 RTX as they said: " the item doesn't cover by the warranty due to item is not purchased in Poland..."YES, it was NOT, because it is a replacement sent to me from the US. How to deal with this? any idea? it looks DELL just saving money and not caring about customers...